I. JOB SUMMARY:
• Receives and interviews patients and/or the responsible guarantors to obtain accurate and complete demographics and financials.
• Ensures that the Medical Center has met government and third party payer guidelines required for reimbursement.
• Provides general information and admission information to customers and healthcare providers as requested.
II. TYPICAL PHYSICAL DEMANDS:
• Essential: standing, sitting, walking, stooping/bending, walking on uneven ground, squatting, twisting body, finger dexterity, seeing, hearing, speaking, lifting and carrying up to 20 pounds, 25 pounds of force required to push/pull a patient in a wheelchair on a smooth, level surface infrequently (1-4 times a day) or on occasion (1-4 times an hour), repetitive arm/hand motions, frequent gripping of an object
• Consistent; typing and data entry
• Occasional: kneeling, crawling, climbing stairs, reaching above shoulder level.
• Operates telephone, facsimile, computer, copier, printer, pneumatic tube system, credit card swipe, computer camera, wheelchair, portable computer/stand.
III. TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions.
• May be exposed to communicable diseases in patient care area.
• Work is fast paced and is frequently stressful due to census, patient account types and timeframes.
• Subjected to noise, smells and/or vibration within the patient care areas
IV. MINIMUM QUALIFICATIONS
A. EDUCATION/CERTIFICATION AND LICENSURE:
• High school diploma or equivalent education required.
• Ability to perform 7,200 adjusted keystrokes per hour.
B. EXPERIENCE:
• Prior experience in a health care facility, physician’s office, insurance or customer service.
• Experience with Windows operating system and software applications, such as Word, Excel, etc. preferred.
• Experience with computer based healthcare applications, EPIC systems preferred.
• Knowledge of requirements for federal, state and private insurance payers preferred.
• Knowledge of medical terminology preferred.