Customer Growth Associate, Google Customer Solutions (Dutch), Early Careers
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Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, digital advertising, or related field.
- Ability to communicate in English and Dutch fluently to support client relationship management in this region.
Preferred qualifications:
- Experience with Google Ads and online advertising, and/or Google Ads certified.
- Familiarity with managing a portfolio and/or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.).
- Ability to think strategically.
- Excellent communication and problem-solving skills.
- Interest in sales and technology with a passion for helping businesses grow online.
- Available to start between June and September 2024.
About the job
The Scaled team is a sales team designed to grow small-sized companies in Netherlands with significant expansion potential. The team specializes in delivering the most effective solutions to high potential small businesses from all verticals and business models in the most efficient way for the business. Customer Growth Associates are the promoters who serve as the advocate of Google. In this role, you will establish relationships by conducting regular phone consultations and sales pitches with a large portfolio of clients. You’ll operate in a fast-paced environment, reaching for business growth and productivity goals. In addition, you will provide Google-calibre solution promoting, partnership management, and analysis to deliver successful business outcomes. You'll uncover the business needs of Google's key clients and achieve their marketing objectives, while driving incremental agreements through our industry leading advertising solutions.
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
Responsibilities
- Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help empower their business with Google advertising.
- Manage large and diverse accounts and identify opportunities where Google Ads can impact growth, while tracking account growth and product adoption quarterly goals.
- Conduct frequent phone consultations to evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
- Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).
- Participate in continuous training throughout the program.
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