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12 results for Customer Service Rep I in Hanover, PA

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Are you a friendly, solution-oriented professional who thrives on delivering outstanding service? Robert Half is working with a local organization who is seeking a Customer Service Representative for a client who values exceptional communication skills and a proactive approach to customer support. This is your chance to join a dynamic team and make a difference for the customers you serve!

Key Responsibilities:

Customer Support: Effectively handle customer inquiries and complaints via phone, email, and chat with professionalism and care.
Issue Resolution: Troubleshoot and resolve product or service concerns, escalating when necessary to ensure a positive outcome.
Documentation: Maintain accurate records of customer interactions in the customer relationship management (CRM) system to ensure consistent follow-up and tracking.
Product Knowledge: Stay up to date on company products, services, and policies to provide expert guidance and answers.
Collaboration: Work closely with internal teams to support customer needs and improve service delivery.
Metrics Achievement: Meet or exceed established performance goals, including response time, issue resolution rate, and customer satisfaction.

Qualifications:

Communication Skills: Excellent verbal and written communication abilities, with a focus on delivering a positive and professional impression.
Problem-Solving: Resourceful and solution-oriented mentality with attention to detail.
Technology Proficiency: Comfortable using standard computer tools and CRM systems (prior experience is a plus).
Customer Focus: A passion for helping people and a commitment to high-quality service.
Experience: Prior customer service experience is preferred, but willingness to learn is essential.

Why Join the Team?

At Robert Half, we specialize in matching great talent with outstanding opportunities. Working as a Customer Service Representative with our client offers:

Career Growth: Opportunities to develop skills and build a rewarding career in customer service.
Supportive Work Environment: Collaboration with a dedicated team that values your contributions.
Competitive Pay: Access to industry-leading compensation and benefits.
Meaningful Impact: Directly contribute to heightened customer satisfaction and loyalty.

Apply today!

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

12 results for Customer Service Rep I in Hanover, PA

Customer Service Representative

Harrisburg, PA
onsite
Contract / Temporary to Hire
18.00 - 20.00 USD / Hourly
Are you a friendly, solution-oriented professional who thrives on delivering outstanding service? Robert Half is working with a local organization who is seeking a Customer Service Representative for a client who values exceptional communication skills and a proactive approach to customer support. This is your chance to join a dynamic team and make a difference for the customers you serve! Key Responsibilities:<ul><li>Customer Support: Effectively handle customer inquiries and complaints via phone, email, and chat with professionalism and care.</li><li>Issue Resolution: Troubleshoot and resolve product or service concerns, escalating when necessary to ensure a positive outcome.</li><li>Documentation: Maintain accurate records of customer interactions in the customer relationship management (CRM) system to ensure consistent follow-up and tracking.</li><li>Product Knowledge: Stay up to date on company products, services, and policies to provide expert guidance and answers.</li><li>Collaboration: Work closely with internal teams to support customer needs and improve service delivery.</li><li>Metrics Achievement: Meet or exceed established performance goals, including response time, issue resolution rate, and customer satisfaction.</li></ul>
2025-06-06T14:28:41Z

Customer Service Representative

Mechanicsburg, PA
remote
Contract / Temporary to Hire
17.00 - 20.00 USD / Hourly
Job Title: Customer Service RepresentativeLocation: Mechanicsburg, PAJob Type: Full-Time Overview: Are you passionate about helping others and providing exceptional customer service? Do you thrive in a fast-paced, team-oriented environment? If so, we want to meet you! Robert Half is partnering it with a local company who is seeking a Customer Service Representative to join a growing company in Mechanicsburg, PA. Key Responsibilities:<ul><li>Be the first point of contact for customers, offering assistance and addressing inquiries promptly and professionally.</li><li>Resolve customer issues via phone, email, or chat, ensuring a positive customer experience.</li><li>Process orders, returns, and exchanges while maintaining high accuracy.</li><li>Maintain and update customer records in the company database.</li><li>Collaborate with team members to streamline processes and find solutions to more complex customer concerns.</li><li>Stay informed about company products, services, and promotions to better assist customers.</li></ul>
2025-06-09T18:23:59Z

Sr. Customer Service Representative

Baltimore, MD
onsite
Temporary
20.00 - 22.00 USD / Hourly
We are currently supporting a key client within the affordable housing sector in Baltimore, MD, and seeking four (4) experienced Customer Service Representatives for long-term temporary assignments. These roles are instrumental in expanding the customer service function of the program and improving the experience of residents and applicants. Position Summary: As a Customer Service Representative, you will serve as a first point of contact for callers, ensuring professional, timely, and accurate responses to inquiries. This position is ideal for professionals with prior experience working in affordable housing, HUD, Section 8, or similar public housing programs, and who are comfortable engaging with vulnerable or underserved populations. Key Responsibilities:<ul><li>Handle incoming calls with professionalism, empathy, and efficiency.</li><li>Deliver first call resolution whenever possible.</li><li>Respond to housing-related inquiries and provide timely follow-up.</li><li>Maintain accurate documentation of client interactions.</li><li>Assist in virtual communication support as needed (email, chat, web-based systems).</li><li>Adhere to program protocols and confidentiality guidelines.</li></ul>
2025-06-13T21:38:46Z

Customer Service Representative

Edgewood, MD
onsite
Temporary
18.00 - 22.00 USD / Hourly
A well-known credit union is seeking multiple Customer Service Representatives to assist their call center! Essential Duties and Responsibilities: • Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service. • Take ownership of every member interaction supporting first call resolution. • Provide accurate, valid and complete information by using the correct procedures and available tools. • Follow communication procedures, guidelines and policies. • Handle member complaints, providing appropriate solutions. • Adhere to established security procedures when verifying members prior to addressing their call. • Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call. • Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs. • Provide detailed information to members on all Credit Union promotions and special account offerings. • Respond to members’ questions; resolve both financial and non-financial account discrepancies. • Update member records with details of the call and the response. • Meet specific, measurable service goals and handle multiple call queues. • Adhere to and uphold all policies and procedures of the credit union. • Correct errors on member’s accounts; calculate penalties and dividends, when required. • Review account memos to ensure they are current and applicable.
2025-06-10T13:43:47Z

Operations Director

Laurel, MD
onsite
Permanent
150000.00 - 180000.00 USD / Yearly
Position Overview:The Operations Director will be responsible for overseeing all service-related functions within the organization. This includes managing service operations, ensuring quality standards are met, driving operational improvements, and fostering a culture of customer satisfaction. The role requires a strategic thinker with a hands-on approach to managing people, processes, and resources. The ideal candidate will have a strong background in operations within the manufacturing or services sector. Key Responsibilities:<ul><li>Leadership & Strategy:</li><li>Develop and implement operational strategies to enhance service delivery and drive improvements in operational efficiency and productivity.</li><li>Lead, mentor, and develop a team of service managers, technicians, and support staff, ensuring high levels of performance and morale.</li><li>Collaborate with senior leadership to align service operations with overall company goals and objectives.</li><li>Drive initiatives to expand service offerings and improve the customer experience.</li><li>Service Operations Management:</li><li>Oversee the scheduling, execution, and tracking service projects and maintenance contracts.</li><li>Monitor key performance indicators (KPIs) and operational metrics to ensure the achievement of service goals (e.g., response times, service delivery quality, customer satisfaction).</li><li>Manage inventory of service parts, tools, and equipment to ensure timely availability and minimize downtime.</li><li>Ensure compliance with safety, regulatory, and environmental standards within service operations.</li><li>Customer Satisfaction & Relationship Management:</li><li>Maintain high standards of customer service, ensuring customer satisfaction through timely, efficient, and professional service delivery.</li><li>Resolve escalated customer issues and complaints effectively, maintaining positive relationships with clients and stakeholders.</li><li>Identify opportunities for customer engagement and retention, enhancing the company’s reputation and long-term success.</li><li>Process Improvement & Cost Control:</li><li>Continuously assess and improve service processes to drive operational efficiencies, reduce costs, and increase profitability.</li><li>Implement best practices in service management and operational workflows, ensuring consistency and quality across all service functions.</li><li>Collaborate with cross-functional teams (e.g., sales, engineering, production) to streamline service operations and enhance customer offerings.</li><li>Financial & Budget Management:</li><li>Develop and manage service department budgets, ensuring cost-effective allocation of resources.</li><li>Monitor and report on financial performance, identifying areas for improvement or investment.</li><li>Analyze financial data to make informed decisions that optimize service operations and profitability.</li></ul>
2025-05-20T13:41:52Z

Accounts Receivable Clerk

Rosedale, MD
onsite
Temporary
20.00 - 21.00 USD / Hourly
We are looking for a detail-oriented Accounts Receivable Clerk to join our team in Rosedale, Maryland. In this role, you will play a vital part in managing customer payments, resolving account discrepancies, and maintaining accurate financial records. This is a long-term contract position that requires working onsite and collaborating with various departments to ensure efficient operations. Responsibilities: • Process and post customer payments accurately and promptly. • Investigate and resolve account discrepancies to ensure accurate records. • Scan and deposit payments into the bank while maintaining compliance with procedures. • Keep detailed notes of all communications and account updates within the financial system. • Collaborate with sales teams, warehouse staff, drivers, customer service representatives, and the National Call Center to address outstanding balances and resolve issues. • Utilize Microsoft Office tools, including Word, Excel, and Outlook, to perform daily tasks efficiently. • Engage in proactive communication with customers to collect payments and address inquiries. • Ensure all financial transactions are documented and reconciled effectively. • Support the Accounts Receivable Manager with reporting and analysis tasks as needed.
2025-06-09T14:09:25Z

Receptionist

Manchester, PA
onsite
Contract / Temporary to Hire
17.00 - 20.00 USD / Hourly
Are you a friendly and professional individual with a passion for creating great first impressions? Our client is seeking a reliable and skilled Receptionist to join their team. In this role, you’ll be the face of the organization, ensuring a welcoming and efficient environment for all who walk through the door. Key Responsibilities:<ul><li>Greet visitors and clients in a professional, courteous, and welcoming manner.</li><li>Answer and direct incoming phone calls to the appropriate personnel promptly and professionally.</li><li>Manage front desk operations, including maintaining a tidy and organized reception area.</li><li>Handle incoming and outgoing mail, packages, and deliveries.</li><li>Assist with scheduling, calendar management, and appointment coordination as needed.</li><li>Support office administration tasks, such as data entry, filing, and record maintenance.</li><li>Provide general information to clients and visitors, ensuring an exceptional experience.</li></ul>
2025-06-04T16:44:08Z

General Office Clerk

York, PA
onsite
Temporary
17.00 - 19.00 USD / Hourly
We are on the lookout for a General Office Clerk to join a team in the real estate property and facilities management industry, located in York, Pennsylvania. The role entails handling a variety of administrative tasks, such as updating documents, managing schedules, and maintaining an organized workspace. This position offers a long-term contract employment opportunity. Responsibilities: • Ensure all necessary documents are updated and properly filed.• Assist in the creation and management of schedules.• Take charge of data entry tasks and maintain accurate records.• Offer customer service support, answering inquiries, and resolving issues.• Use your creativity to draft and update letters for future use.• Scan and digitally store relevant documents.• Take the initiative to identify and complete tasks without being directed.• Contribute to office organization and upkeep.• Close out computer documents prior to a specified date.• Show a proactive approach to work, not waiting to be told what to do.• Display creative thinking, potentially with a background in marketing.
2025-06-17T15:44:07Z

Legal Assistant/Contracts Support

Baltimore, MD
onsite
Permanent
65000.00 - 85000.00 USD / Yearly
Our client is an established, privately held Real Estate Developer with a reputation for employee loyalty and tenure. They have an opportunity for a Legal Assistant to support the Assistant Vice President of Contracts by administering contracts as they relate to the acquisition, sale, lease, or joint venture of land, and assisting in preparing land instruments. This role will also involve some general administrative support for the General Counsel. This role is mostly in-office with one remote day per week. Job Duties:<ul><li>Draft, or assist in drafting, contracts for purchase, sale, lease or joint venture of improved or unimproved land, as well as related letters, amendments and supplemental agreements;</li><li>Draft, or assist in drafting, easements, declarations and related land instruments;</li><li>Manage, organize and settle on open contracts by establishing calendar events, preparing contract summaries, ordering due diligence reports, and supplying parties with materials and funds as dictated by the contract; and</li><li>Order and review due diligence materials including title, judgments and surveys on land, entities and individuals.</li></ul> Roles and Responsibilities: <ul><li>Working at the direction of the Assistant Vice President of Contracts;</li><li>Supporting the Acquisition and Development Departments;</li><li>Supporting Joint Venture and Regional Partners;</li><li>Interacting with Finance and Accounting Departments to disburse and track proper funds;</li><li>Notifying all departments of upcoming deadlines; and</li><li>Communicating with outsides parties and directing legal counsel.</li></ul>
2025-06-09T19:04:32Z

Account Administrator

Hunt Valley, MD
onsite
Temporary
20.00 - 21.00 USD / Hourly
A well-known insurance provider in Hunt Valley, MD is seeking an Account Administrator to fill their opening! This role is fully onsite, with the potential to become permanent for the right fit. Primary job duties include: • Process employee and account terminations.• Process invoices and payments of accounts; including “Urgent” letter collection procedures.• Respond to client telephone calls regarding benefits, applications, account status, procedures, requests for supplies, etc.• Process incoming and outgoing mail daily.• Initiate contact with clients by telephone, mail, or e-mail regarding questions or problems.• Maintain knowledge level of benefits, products, laws and regulations, systems, and procedures and communicate this knowledge to clients as necessary.• Attend in-house training sessions.• Maintain a professional and helpful manner at all times.• Maintain high degree of accuracy and timeliness; meets or exceeds performance standards.• Ability to analyze processes and procedures to determine more efficient methods of providing administrative support.
2025-05-29T21:06:59Z

Human Resources (HR) Manager

Towson, MD
onsite
Permanent
90000.00 - 100000.00 USD / Yearly
Robert Half has a new direct-hire opportunity for a Human Resources Manager in Towson, MD. We are seeking a experienced Human Resources Manager to lead and support our HR operations across several locations. The ideal candidate will have a strong background in labor relations, employee engagement, and compliance, with a proven ability to build productive relationships with both union/non-union representatives and company leadership. Key ResponsibilitiesLabor Relations:<ul><li>Serve as the primary point of contact for union-related matters</li><li>Interpret and administer collective bargaining agreements (CBAs)</li><li>Lead and participate in contract negotiations and grievance processes</li><li>Advise management on union practices, rights, and obligations</li><li>Support investigations and disciplinary processes in accordance with CBAs</li></ul>HR Operations:<ul><li>Oversee daily HR functions including recruitment, onboarding, and employee relations</li><li>Ensure compliance with federal, state, and local employment laws and regulations</li><li>Managing a team of HR Generalists</li><li>Develop and implement HR policies and procedures that align with union agreements</li><li>Support performance management and professional development programs</li><li>Maintain accurate and confidential employee records</li></ul>Strategic HR Leadership:<ul><li>Partner with senior management to align HR strategies with business goals</li><li>Monitor HR metrics to identify trends and recommend improvements</li><li>Promote a positive and inclusive workplace culture</li><li>Lead initiatives related to DEI, employee engagement, and retention</li></ul>
2025-06-16T16:06:29Z

Cost Accountant

Rockville, MD
onsite
Permanent
90000.00 - 105000.00 USD / Yearly
Our client, a growing life sciences company is looking for a Cost Accountant to join their cost accounting team in Rockville, MD. In this role, you will play a vital part in supporting financial operations, including inventory management, product costing, monthly financial close, and budgeting. You will act as a key partner to the manufacturing operations team, ensuring financial accuracy and providing valuable insights to drive business decisions. Responsibilities:• Conduct cycle count audits, participate in year-end physical inventory, and analyze metrics to identify root causes and improvements.• Serve as the finance representative during the product configuration process by reviewing Bills of Materials, Routers, and Item Master setups to establish accurate product standard costs.• Analyze costing reports, including standard cost roll-ups, work order variances, and purchase price variances, to provide actionable insights.• Handle month-end close activities such as reviewing inventory transactions, preparing journal entries, and reconciling inventory accounts in compliance with GAAP and internal controls.• Assist in developing annual budgets and quarterly forecasts to support organizational financial planning.• Maintain and update monthly operations scorecards to monitor key performance indicators and business performance.• Implement and monitor internal control procedures designed to safeguard company assets and ensure compliance.• Collaborate with the General Ledger team to address accounting issues that may impact financial reporting timelines and accuracy.• Support year-end audit preparation and provide necessary schedules, reports, and analyses.• Work with cross-functional teams to identify and address potential costing and accounting challenges, providing ad hoc analyses as needed. The ideal candidate for this Cost Accountant role will have 4+ years of cost accounting, BS in Accounting, Finance or even a science that has gotten their MS in Finance, intermediate Excel skills and someone who can be in the office 5 days/week with strong communication skills. To apply to this Cost Accountant role please do so through this posting or reach out to Caren Bromberg Bach on LinkedIn or call Caren Bach at 301.965.9035.
2025-06-02T20:14:03Z

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12 results for Customer Service Rep I in Hanover, PA

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