JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location:
US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is
HYBRID. FTE: 1.000000 Shift: Shift 1 Job Summary: Manages a total team
size of 45-75 frontline team members and 3-5 team supervisors and team
leads. Ensures front-line leadership within the Engagement Center has
the tools, processes, and alignment to fulfill patient and customer
needs. Monitors data to ensure performance of teams are meeting
organizational service level agreements and departmental goals. Manages
individual and team performance to achieve consistent delivery of
exceptional experiences, setting the stage for patient preference and
loyalty to Froedtert & The Medical College of Wisconsin. Consistently
demonstrates behaviors aligned to the Froedtert & Medical College of
Wisconsin Values and customer service standards. Other information:
EXPERIENCE MINIMUM QUALIFICATIONS EXPERIENCE REQUIRED: 3 years of
experience in a healthcare/medical office setting is required. 2 years
leadership experience within a call center is required. EXPERIENCE
PREFERRED: 3 years of multi-channel contact center management or
healthcare/medical office management experience preferred. EDUCATION
MINIMUM QUALIFICATIONS EDUCATION REQUIRED: Bachelor\'s Degree is
required. In lieu of degree, and additional 4+ years of industry
experience may be considered. EDUCATION PREFERRED: Master\'s Degree in
Business or a healthcare related field preferred. SPECIAL SKILLS MINIMUM
QUALIFICATIONS SPECIAL SKILLS REQUIRED: Expert communication skills,
oral and written required. Proven ability to multi-task. Proven ability
to mentor other co-workers on job tasks and workflows. Strong proactive
organizational skills. Excellent customer service skills. Flexible with
positive attitude, prioritizes projects and communicates at all levels
with the organization. Strong customer orientation and critical thinking
skills. Proficient in Microsoft Outlook, Word and Excel. Knowledge of
medical terminology and Epic. Prior experience utilizing and
interpreting data. SPECIAL SKILLS PREFERRED: Proven coaching skills that
can impact and influence both front-line agents and leadership. Perks &
Benefits at Froedtert Health Froedtert Health Offers a variety of perks
& benefits to staff, depending on your role you may be eligible for the
following: \* Paid time off \* Growth opportunity- Career Pathways &
Career Tuition Assistance, CEU opportunities \* Academic Partnership
with the Medical College of Wisconsin \* Referral bonuses \* Retirement
plan - 403b \* Medical, Dental, Vision, Life Insurance, Short & Long
Term Disability, Free Workplace Clinics \* Employee Assistance Programs,
Adoption Assistance, Healthy Contributions,
Care@Work, Moving
Assistance, Discounts on gym memberships, travel and other work life
benefits available The Froedtert & the Medical College of Wisconsin
regional health network is a partnership between Froedtert Health and
the Medical College of Wisconsin supporting a shared mission of patient
care, innovation, medical research and education. Our health network
operates eastern Wisconsin\'s only academic medical center and adult
Level I Trauma center engaged in thousands of clinical trials and
studies. The Froedtert & MCW health network, which includes ten
hospitals, nearly 2,000 physicians and more than 45 health centers and
clinics draw patients from throughout the Midwest and the nation. We are
proud to be an Equal Opportunity Employer who values and maintains an
environment that attracts, recruits, engages and retains a diverse
workforce. We welcome protected veterans to share their priority
consideration status with us at 262-439-1961. We maintain a drug-free
workplace and perf To view the full job description please use the link
below.
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ0MjcyLjg3NzBAZnJvZWR0ZXJ0Y29tcC5hcGxpdHJhay5jb20\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ0MjcyLjg3NzBAZnJvZWR0ZXJ0Y29tcC5hcGxpdHJhay5jb20
FROEDTERT HEALTH INC.