<p>We are looking for a Configuration Analyst I to join our team in West Chester, Ohio. This is a long-term contract position ideal for someone who enjoys ensuring product design changes are accurately documented and compliant with established procedures. The role requires a strong focus on collaboration, attention to detail, and the ability to support configuration management activities effectively.</p><p><br></p><p>Responsibilities:</p><p>• Analyze product design changes to evaluate the impact on overall functionality and performance.</p><p>• Prepare and maintain detailed documentation to support product design modifications.</p><p>• Collaborate with customers and manufacturers to establish clear processes for reporting configuration changes.</p><p>• Review and validate engineering change data to ensure accuracy and compliance with established policies.</p><p>• Monitor and document activities related to configuration management, ensuring adherence to procedures and standards.</p><p>• Support the development and implementation of configuration management practices to streamline operations.</p><p>• Assist in the supervision of documentation processes to maintain consistency and quality.</p><p>• Provide customer service support by addressing inquiries related to configuration changes and processes.</p><p>• Ensure all reporting and documentation align with organizational policies and regulatory requirements.</p>
We are looking for an experienced Business Systems Analyst with expertise in IVR systems to join our team in Cincinnati, Ohio. In this long-term contract role, you will play a key role in supporting and enhancing Avaya-based IT platforms within the telecom industry. This position offers an exciting opportunity to collaborate with stakeholders, technical teams, and vendors to deliver impactful solutions.<br><br>Responsibilities:<br>• Provide comprehensive support for Avaya-based IT systems, ensuring optimal functionality and performance.<br>• Gather and document detailed requirements for telephony platforms, aligning them with business needs.<br>• Collaborate effectively with cross-functional teams, stakeholders, and external vendors to drive project success.<br>• Utilize prewritten scripts to extract and analyze data, ensuring accuracy and relevance.<br>• Translate business requirements into technical solutions, facilitating seamless integration and implementation.<br>• Monitor system performance and troubleshoot issues to maintain operational efficiency.<br>• Contribute to the development of strategies for system improvement and scalability.<br>• Maintain clear and concise documentation for processes, requirements, and system updates.
