Customer Service Representative

Post Date

Jan 15, 2025

Location

Indianapolis,
Indiana

ZIP/Postal Code

46241
US
Apr 16, 2025 Insight Global

Job Type

Contract-to-perm

Category

Customer Service

Req #

DC0-756336

Pay Rate

$19 - $23 (hourly estimate)

Job Description

Respond to inbound calls, emails, live chat and voice mails.
Possess knowledge of the mortgage origination process to be able to identify, understand and categorize the callers request, so that accurate and complete information is provided in response.
Utilize the FHA Connection help guide (web-based application) and the knowledge database to trouble shoot issues with the FHA Connection system

The pay rate for this job is $22.16/hr or $23.33/hr based on location

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

High School diploma or GED.
At least 2 years mortgage servicing experience (i.e. loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience.

Nice to Have Skills & Experience

Knowledge of FHA home mortgage programs and mortgage finance terminology.
Strong interpersonal skills and customer service skills.
Ability to effectively navigate a computer Customer Relationship Management application, related websites and support tools.
Effective written and verbal communication skills.
Ability to analyze and solve problems.
Ability to manage time effectively.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.