Respond to inbound calls, emails, live chat and voice mails.
Possess knowledge of the mortgage origination process to be able to identify, understand and categorize the callers request, so that accurate and complete information is provided in response.
Utilize the FHA Connection help guide (web-based application) and the knowledge database to trouble shoot issues with the FHA Connection system
The pay rate for this job is $22.16/hr or $23.33/hr based on location
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HR@insightglobal.com.
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High School diploma or GED.
At least 2 years mortgage servicing experience (i.e. loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience.
Knowledge of FHA home mortgage programs and mortgage finance terminology.
Strong interpersonal skills and customer service skills.
Ability to effectively navigate a computer Customer Relationship Management application, related websites and support tools.
Effective written and verbal communication skills.
Ability to analyze and solve problems.
Ability to manage time effectively.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.