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8 results for Help Desk Analyst I in Chelsea, MA

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We are looking for a Senior Help Desk Analyst to join our team in Woburn, Massachusetts, and provide exceptional IT support to our organization. The ideal candidate will possess strong technical skills, leadership capabilities, and experience in managing IT projects. This role requires someone who is proactive, detail-oriented, and capable of working effectively in a dynamic environment.

Responsibilities:
• Provide advanced technical support across various platforms, including technologies from Cisco, Citrix, and Apple.
• Manage IT projects utilizing Agile methodologies and tools like Azure DevOps.
• Develop and document use cases, functional specifications, and technical requirements.
• Collaborate with cross-functional teams to analyze business needs and deliver effective IT solutions.
• Configure and maintain computer hardware, software, and mobile devices, ensuring optimal functionality.
• Facilitate system deployments and oversee configuration management processes.
• Utilize ServiceNow to streamline service requests and improve IT operations.
• Offer advisory and consultative services to address complex technical issues and improve operational efficiency.
• Train and mentor entry-level help desk staff, fostering skill development and knowledge sharing.
• Prepare reports and presentations using Office and Visio tools to support decision-making processes.

• Minimum of 4-6 years of experience in IT systems and help desk support.
• Proven expertise in project management, including standards, methods, and techniques.
• Strong background in business analysis with the ability to create detailed technical documentation.
• Hands-on experience with Agile methodologies and tools such as Azure DevOps.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Visio.
• ServiceNow experience is preferred.
• Certifications such as ITIL Foundation, Microsoft Certified Solutions Expert, or CompTIA A+ are highly desirable.
• Excellent communication skills, both written and verbal, with a consultative approach to problem-solving.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

8 results for Help Desk Analyst I in Chelsea, MA

Snr Help Desk Analyst

Woburn, MA
onsite
Permanent
100000.00 - 113000.00 USD / Yearly
We are looking for a Senior Help Desk Analyst to join our team in Woburn, Massachusetts, and provide exceptional IT support to our organization. The ideal candidate will possess strong technical skills, leadership capabilities, and experience in managing IT projects. This role requires someone who is proactive, detail-oriented, and capable of working effectively in a dynamic environment. Responsibilities: • Provide advanced technical support across various platforms, including technologies from Cisco, Citrix, and Apple. • Manage IT projects utilizing Agile methodologies and tools like Azure DevOps. • Develop and document use cases, functional specifications, and technical requirements. • Collaborate with cross-functional teams to analyze business needs and deliver effective IT solutions. • Configure and maintain computer hardware, software, and mobile devices, ensuring optimal functionality. • Facilitate system deployments and oversee configuration management processes. • Utilize ServiceNow to streamline service requests and improve IT operations. • Offer advisory and consultative services to address complex technical issues and improve operational efficiency. • Train and mentor entry-level help desk staff, fostering skill development and knowledge sharing. • Prepare reports and presentations using Office and Visio tools to support decision-making processes.
2025-06-18T14:44:34Z

Help Desk Analyst

Woburn, MA
onsite
Permanent
90000.00 - 94000.00 USD / Yearly
Qualifications: Bachelor’s degree required Must be a U.S. citizen or permanent resident. Must be self-motivated and a self-starter. 2+ years of experience in an information technology role or related discipline required 2+ years of experience in a support or service role, actively interacting with customers on a regular basis required 2+ years of experience with maintenance and repair of computer hardware required 1+ year of project management experience required Microsoft Active Directory applications experience required Business software applications, including Microsoft Office Suite experience required IT Service Management ticketing tool such as ServiceNow, preferred Manufacturing environment, preferred ITIL Foundation, strongly preferred Microsoft Certified Professional, preferred Microsoft Certified Solutions Expert, preferred CompTIA A+, preferred Skills: Strong customer service orientation Proficiency in English language, including speaking, reading, and writing Ability to apply innovative thinking toward problem resolution Ability to handle sensitive information in a confidential manner Strong written and verbal communication Detail-oriented with excellent organizational and time management Ability to work in a fast-paced environment and manage multiple priorities Willingness to learn and take initiative Self-starter with the ability to work independently, collaboratively, and in a team environment
2025-06-18T14:44:34Z

Desktop Support Analyst

Boston, Ma, MA
onsite
Contract / Temporary to Hire
- USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Boston, MA. As a key member of the IT department, you will provide comprehensive support for hardware and software systems, ensuring seamless operations in a hybrid work environment. This is a Contract-to-permanent position, offering an excellent opportunity for growth and collaboration with cross-functional teams. Responsibilities: • Deliver prompt and effective support for hardware and software issues in a hybrid work setting. • Act as a second-level escalation point for IT Help Desk matters, ensuring compliance and user satisfaction. • Image, configure, and deploy systems, install pre-approved software, and conduct routine maintenance. • Collaborate with internal IT teams and external vendors to troubleshoot complex technical issues. • Maintain accurate records of asset inventory and incident resolutions using standard tools. • Support onboarding and offboarding processes, as well as device lifecycle management. • Ensure timely follow-up and resolution of service tickets and requests. • Troubleshoot and maintain laptops, desktops, docking stations, and printers. • Assist users with wireless connectivity and mobile device support for Windows, Mac, and Apple iOS platforms. • Set up and maintain audio visual equipment and conference rooms, ensuring smooth operations.
2025-07-08T20:18:42Z

Technical Support Specialist

Acton, MA
onsite
Contract / Temporary to Hire
23.75 - 27.50 USD / Hourly
We are seeking a Technical Support Specialist to join our team in the Software development industry. This position is based in the metro west area. As a Technical Support Specialist, you will be the initial point of contact for incoming phone calls and emails from clients, providing exceptional customer service with your excellent phone and teleconference skills. This role offers a contract to permanent employment opportunity. Responsibilities: • Provide on-demand software support to clients, answering queries and demonstrating software use• Conduct software training sessions • Carry out software quality assurance testing• Troubleshoot internal software issues and liaise with managers and the development team• Utilize your skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service• Deliver customer service of the highest standard, handling incoming calls and emails from clients• Process and resolve customer inquiries efficiently• Monitor customer accounts and take appropriate action when necessary• Maintain customer credit records with accuracy and attention to detail.
2025-06-23T15:04:30Z

Real Time Specialist II

Providence, RI
remote
Temporary
28.00 - 33.00 USD / Hourly
We are looking for a skilled Real Time Specialist II to join our team in Providence, Rhode Island. In this hybrid role, you will work both from home and on-site, providing critical support to ensure operational efficiency and adherence to service level agreements. This is a long-term contract position offering the opportunity to collaborate with internal teams and external vendors to optimize workforce management within a dynamic environment. Responsibilities: • Monitor service queues and agent performance to ensure monthly service level goals are met, addressing real-time issues as needed. • Track agent adherence, identifying and escalating uncaptured absences to the scheduling analyst. • Identify and escalate performance concerns such as long call durations or absent agents to management staff. • Collaborate with vendor managers and vendor support specialists to enhance the efficiency of outsourced operations. • Provide recommendations for schedule adjustments based on observed trends and behaviors. • Build strong relationships with operational supervisors, team leads, and agents to identify opportunities for improving efficiency and satisfaction. • Communicate daily staffing forecasts and service level summaries to operations leadership, recommending adjustments as necessary. • Analyze intraday data to adjust projections for call volumes, durations, and staffing needs using historical trends. • Ensure clear and effective communication with internal customers, fostering strong working relationships.
2025-07-07T15:13:41Z

IT Service Coordinator

Boston, MA
onsite
Permanent
70000.00 - 80000.00 USD / Yearly
A dynamic and growing Managed Service Provider (MSP) is seeking a talented IT Service Coordinator to join its team. With a strong focus on small- and medium-sized professional services firms. The team is currently experiencing rapid growth, with plans to onboard 5-6 new clients in the coming months, and is looking for a detail-oriented, client-focused coordinator to support these efforts.This hybrid position offers an exciting opportunity for someone with MSP experience to take on a critical role working closely with clients, technical teams, and leadership while helping to improve day-to-day operations. Key Responsibilities:<ol><li>Client Coordination & Support:</li></ol><ul><li>Act as the main point of contact for clients, ensuring their questions and requests are addressed promptly and effectively.</li><li>Build and maintain strong client relationships, emphasizing exceptional service and satisfaction.</li></ul><ol><li>Project Planning & Management:</li></ol><ul><li>Work with the technical support team to plan and manage IT projects, ensuring they are delivered on time, within scope, and with excellent communication.</li><li>Manage project workflows, communicate deadlines to clients, and oversee task completion.</li></ul><ol><li>Vendor & Administrative Support:</li></ol><ul><li>Handle vendor management and procurement, including service renewals, contracts, and licensing.</li><li>Generate and share quotes for services and projects with clients, ensuring all documentation is accurate and timely.</li></ul><ol><li>Internal Collaboration:</li></ol><ul><li>Partner with the 6-person support team to prioritize and organize client tickets, ensuring smooth operations.</li><li>Liaise between clients and the technical team to clarify questions, provide updates, and ensure expectations are aligned.</li></ul><ol><li>Operational Growth Opportunities:</li></ol><ul><li>Assist in developing and improving internal processes and workflows.</li><li>Take on more operational responsibilities, with opportunities for career growth as the role and company continue to expand.</li></ul>
2025-06-24T15:34:12Z

SAP ERP Configuration SME

Portsmouth, NH
onsite
Permanent
- USD / Yearly
Job Posting: SAP ERP Analyst – FI Module We're looking for a sharp SAP ERP Analyst with solid experience in the FI (Financial Accounting) module to join our team on-site (yes, every day – your desk misses you). If you know your way around SAP and can balance a ledger in your sleep, we want to hear from you. What You’ll Do: Support, configure, and enhance SAP FI processes Partner with finance teams to streamline workflows Troubleshoot system issues and lead upgrades/testing Translate complex business needs into SAP solutions What You Bring: Proven experience with SAP FI module Solid grasp of accounting and finance operations Bonus points for experience with SAP BPC and SAP Data Warehouse Analytical mindset and a love for solving ERP puzzles Comfortable working on-site permanent (we’ve got good snacks) Location: On-site, Monday to Friday Type: permanent If SAP FI is your playground and BPC/Data Warehouse are your favorite toys, let’s talk. Apply today!
2025-06-23T14:44:05Z

Information Security Manager

Boston, MA
onsite
Permanent
150000.00 - 175000.00 USD / Yearly
We are looking for an experienced Information Security Manager to take ownership of the security strategy and implementation for the organization. This hands-on role requires an individual with expertise and attention to detail, along with a deep understanding of security frameworks, who can lead initiatives to strengthen our security posture in a cloud-first environment. Based in Boston, Massachusetts, this hybrid position offers an exciting opportunity to make a significant impact in a dynamic, collaborative setting. Responsibilities:• Conduct comprehensive gap analyses of current security tools and practices, identifying areas for improvement.• Develop and implement security strategies to enhance overall organizational protection against threats and vulnerabilities.• Manage and execute hands-on security implementations, including configuration of firewalls, IDS/IPS, and access control systems.• Perform vulnerability assessments and audits to ensure compliance with security standards and frameworks.• Collaborate with leadership to align security initiatives with business objectives and regulatory requirements.• Oversee security operations in a multi-tenant cloud environment, leveraging virtualized servers as necessary.• Maintain and optimize security information and event management (SIEM) tools to monitor and respond to incidents.• Ensure adherence to industry standards such as NIST 800-53 and other relevant frameworks.• Provide expert guidance on authentication protocols, network security, and infrastructure protection.• Work closely with IT and risk management teams to address emerging security challenges proactively.
2025-07-07T18:44:10Z

Technology Doesn't Change the World, People Do.®

8 results for Help Desk Analyst I in Chelsea, MA

Technology Doesn't Change the World, People Do.^®