· Maintenance and service of fuel cells at customer sites.
· Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
· Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
· Providing on-call and emergency support service to customers as required
· Purchasing tools, equipment, and parts for customer service and support as required.
· May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
· May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
· Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
· Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
· Exhibiting and enforcing safety procedures in the field or customer sites.
· Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
· Perform other duties as assigned.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
· Minimum high school diploma or equivalent with technical electrical coursework
· Three (3) or more years of direct experience in mechanical and electrical troubleshooting
· Formal training and education may be also considered in lieu of direct experience
· Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
· Must be able to lift 50 pounds on regular basis unassisted
· Knowledge of lift truck operation and applications is highly preferred
· General mechanical aptitude is required
· Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
· Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
· Excellent verbal and written communication skills
· Creativity in solving technical problems
· Ability to work independently
· Uncompromising dedication to quality
· Exceptional time management skills with the ability to handle multiple tasks
· Punctual and reliable
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.