Big Valley Ford-Chrysler is searching for a qualified Service Writer.
The ideal applicant will have excellent typing and computer skills and excel at customer relations.
401k & Benefits package offered.
As a Service Writer, you will answer questions from customers and service department employees. You'll use the information given to understand the customer’s problems and explain their needs to staff for satisfactory service delivery. You will schedule appointments, process orders, monitor delivery and handle customer complaints. Duties include working with computers and building and maintaining good customer relationships.
Job Duties:
- Interact with customers, listen to their questions and concerns and provide timely responses.
- Educate clients about the company’s products, services and offers.
- Schedule appointments, take orders, monitor service progress, calculate charges and process payments.
- Review customer accounts and report changes to internal staff.
- Manage & resolve customer complaints and returns.
- Record customer details and transactions.
- Serve as a customer relationship manager.
- Serve as a link between customers and the Service Department.
