Job Information
GE Vernova Technical Application Engineer - Sub-Regional Manager in Remote, British Columbia
Job Description Summary
You will be responsible for providing management and technical leadership to the Sub-regional Technical Application team and the utilization of that team for resolution of customer issues and to drive the technical sales. #LI-ML2
Job Description
Essential Responsibilities
Mentor and train application engineers across the Sub-region.
Acts as expert consultant to guide customers in planning and development of technical solutions.
Develop and implement training and progression plans for new TAE hires and junior TAEs.
Enforce work processes for the TAE team across the sub-region.
Identify and implement process improvement for TAE team customer engagements.
Work with Product Sales Specialists, Business Development Salesmen, and Regional Leaders to develop customer strategies and implement those strategies. Lead application team in the implementation of the technical side of those strategies.
Develop content and lead regional technical seminars and conferences.
Provide market dynamics input such as competitive intelligence and industry trends to the business Growth Leaders
Prepare and present technical presentations, white papers, and case studies at industry conferences. Mentor team members as a co-author to grow this skill among team members.
Partner with peers and management to enhance selling techniques and approaches in line with both the region's growth objectives and Grid Solutions initiatives
Lead technical presentations presented to customers in support of sales or service.
Works with customers to understand problems and consults to solve problems based on GE solutions. Work with region growth leaders to develop product strategies to solve customer problems.
Provide product training and application training to customers, sales force, and TAE team.
Work directly with customers and lead application team members to influence technical specifications and support sales team to close key orders.
Develop and cultivate long-term relationships at the technical levels of customer organizations
Coordinate with sales teams to insure team coverage for sales calls and presentations and field activities.
Partner with sales team to enhance selling techniques and approaches in line with both the region's growth objectives and Grid Solutions initiatives
Ensure application team has coverage with phone support and email support to support customers and resolve cases.
Lead case investigation and management of complex support cases.
Required Qualifications
Bachelor in Electronics or Electrical or Control & Instrumentation Engineering
Minimum 15 years of experience in power system protection and control
Minimum 5 years of experience working with transmission utilities.
Ability and willingness to travel when necessary
Have legal authorization to work in Canada and be aware that any offer of employment is conditioned upon the successful completion of a pre-employment verification.
Desired Characteristics
Presented White Papers at major industrial conferences.
Working across several layers of the business to develop and implement product strategies for customers.
Presented application and product training
Recognized as a thought leader within the protection and control industry
Perform Power system protection coordination studies, short circuit studies and relay setting calculations and provide support for field installation
Power system automation and communication expertise
Hands on expertise in configuring and troubleshooting protection and control systems
Substation automation, SCADA, and RTU application expertise
Integration of various Utility and Industrial protection and control systems
Conveys deep understanding of industrial and utility relaying protection schemes
Demonstrates practical experience with protective relay settings, features and network communications
Excellent communication and presentation skills, both written and verbal
Ability to maintain professional demeanor and interact with all levels of customers
Excellent background in a customer-interfacing role
Work efficiently without direct supervision
Desire to work outside of boundaries and drive change
Demonstrate practical experience with protective relay settings, features and network communications
Self-starter with a positive, customer focused attitude
Demonstrated creative and problem-solving skills
Flexible and adaptable; open to change and modification of tasks
Able to share ideas and work well in a team environment
Proactive approach to tasks - displays initiative
Proven organizational & communication skills and a proactive and open approach to conflict resolution
Demonstrated proficiency in Microsoft Office applications
Additional Information
Relocation Assistance Provided: No
#LI-Remote - This is a remote position