WI3647353

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JOB REQUIREMENTS: Company Overview: Fabick Cat is the authorized dealer
of Caterpillar equipment, prime and stand-by power systems, parts and
service, compact construction, and rental equipment for major portions
of Illinois, Missouri, the entire state of Wisconsin, and the Upper
Peninsula of Michigan. We have been in business for over 100 years and
are headquartered in Fenton, Missouri. For more information visit Why
Work For Us! At Fabick Cat, you are beyond just an employee, you are a
part of the Fabick family. A family that has worked so diligently to
cement a legacy that was built over 100 years ago through a collective
vision \"To Ever Serve Our Customers Better\". This legacy could not
have been possible without first employing then developing the best and
brightest talent the market has to offer. We believe it to be of the
utmost importance to invest in our workforce by supporting and
empowering employees to develop the necessary skills to become
successful in their own career\.... to become a legacy. Are you ready to
join our family legacy to continue our existence as \'the greatest
service organization of its kind\' over the next 100 years? The Fabick
family appreciates and values the ongoing commitment of its employees
and is pleased to provide a highly competitive total compensation and
benefits package. Job Summary The Technical Advisor will be responsible
for Remote Troubleshooting and Remote Flash of customer and Fabick
equipment. The Technical Advisor will receive work assignments from
various service departments and determine if the service call could be
resolved or benefit from a Remote Service session. This will include
speaking with equipment owners and/or operators to work through the
process of troubleshooting machine issues remotely and updating machine
software as needed. Responsibilities Use Remote Services platform to log
into machine electronics to view reported issues. Communicate with
equipment owners, operators, and rental customers to work through the
process of troubleshooting machine issues remotely and updating machine
software as needed. Required to follow correct troubleshooting for the
machine fault to determine correct course of action. Build possible
parts list for Field Service personnel to take on the first trip. Must
document all steps/findings in work order correctly and follow up with
Service Groups to ensure job completion. Develop processes for Rental
Departments to ensure rental fleet has most recent software updates for
better machine efficiency and uptime. Assist in developing and adjusting
Best Practices for use of the system. Properly document all sessions and
track for quarterly goals. Responsible for communicating with
Caterpillar teams to resolve any system issues for the Remote Services
system. Qualifications Minimum of 3 years\... For full info follow
application link. Equal Employment Opportunity Employer of Minorities,
Females, Protected Veterans and Individuals with Disabilities.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/F6D22EF44CFB4F71