Pharmacy Technician - Outpatient Retail Pharmacy
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Job Profile Summary
This role focuses on providing pharmacy related services in a hospital or retail setting. In addition, this role focuses on performing the following Pharmacy Services duties: Delivers pharmaceuticals. Includes professionals who are trained and sometimes licensed to dispense medicine/controlled substances. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.
Job Overview
Under the general supervision of a pharmacist, this role performs pharmacy-related functions in compliance with department policies and procedures that provide optimal pharmaceutical care. This role is responsible for providing pharmacy services, including, but not limited to preparing pharmaceuticals, distributing pharmaceuticals, performing inventory control, compliance audits, financial transactions, providing customer service, and maintaining pharmacy records. This role is also responsible for assisting with ordering, receiving, and inspecting medication and supplies.
Job Description
Minimum Qualifications:
1. High school diploma or equivalent.
2. Certified Pharmacy Technician (CPhT).
3. Massachusetts Pharmacy Technician Registration.
4. One (1) year of pharmacy-related experience.
Preferred Qualifications:
1. Associate’s degree.
2. Two (2) Years of pharmacy-related experience in a hospital setting.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Participates in non-complex sterile and non–sterile medication preparation activities including: Preparing oral liquids and other extemporaneous dosage formulations following a master formulary sheets or label; Preparing sterile compounds following a recipe or production instructions.
2. Operates advanced, automated technology to assist in preparation and documentation of sterile products.
3. Picks medications for automated dispensing cabinet replenishment accurately and with reasonable speed.
4. Completes inventory management activities which include properly securing, storing, and maintaining all required records.
5. Fills floor stock remote orders (i.e., Operating Room, Emergency Room, etc.) accurately (as determined by pharmacist check).
6. Maintains storeroom areas assuring that supplies in short supply are ordered and that outdated medication is removed from stock immediately. Replenishes active stock from back-up stock as needed.
7. Restocks medications into automated dispensing cabinets in appropriate patient care areas accurately and in a timely manner.
8. Manages emergency medication inventory in carts/kits, including ordering and maintaining adequate supply, accurately restocking, organizing to ensure consistent placement and uniformity, documenting medications used for charge purposes, removal of expired/damage products, and performing regular checks on each unit.
9. Maintains medication rooms by ensuring all appropriate medications are stocked in patient specific bins in the automated dispensing cabinets and by removing expired and discontinued medications.
10. Empties return bins in the automated dispensing cabinets as part of the weekly schedule.
11. Utilizes the unit-dose machine to package bulk medications and appropriately compounds non-sterile medications following standard formulas and procedures.
12. Performs assigned cycle counts of the carousel on a regular basis, maintaining adequate records of completion.
13. Takes accountability for medication management in their assigned patient care area.
14. Assists in keeping the Pharmacy neat and clean by caring for equipment and cleaning after compounding prescriptions, manufacturing bulk medications, unit dosing, etc.
15. Conduct temperature inspections of the refrigerator in the automated dispensing machine.
16. Performs financial transaction activities which may include: Preparing patient billing information; billing third party prescription benefits; Troubleshoots insurance issues; and selects and uses pharmacy pay codes, payers and plans appropriate to each type of transaction.
17. Inspects assigned medication storage areas monthly maintaining adequate records of inspection. All assigned areas must be inspected every month to meet standard.
18. Greets and assists customers upon arrival to the pharmacy. Participates in point of sale cash transactions. Engages in customer services activities.
19. Provides customer or patient assistance over the phone. Triage calls as appropriate.
20. All assigned work is completed accurately by the end of each shift and all necessary quality control paperwork is completed accurately and with reasonable speed.
21. Communicates effectively with nursing, physicians, and ancillary services to meet the needs of these departments and maintains a positive working relationship and image of the pharmacy department.
22. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment.
Physical Requirements:
1. Ability to walk and stand 90% of the day and to occasionally lift up to 30 lbs.
2. Frequent reaching and grasping below, at, and above shoulder level.
3. Pushing and/or pushing non-motorized equipment (e.g. carts, IV rolling rack, and medication rolling racks, etc.) weighing 40 to 60 lbs.
4. Requires manual dexterity using fine hand manipulation to operate prescription medications and computer keyboard.
5. Ability to see medications, computer screen, and reports.
6. Reading automated dispensing reports regularly.
7. Works in an area with some discomfort due to dust, dirt, and temperature changes.
8. May be exposed to broken glass and some exposure to hazardous chemicals.
Skills & Abilities:
1. Ability to be organized and systematic.
2. Ability to communicate effectively.
3. Ability to perform work in a timely and efficient manner.
4. Possess excellent telephone etiquette skills.
5. Knowledge of hazardous substance handling, complex sterile compounding techniques, and mathematical calculations.
6. Extensive knowledge of medications including: Brand and generic names, dosing forms, indications, formulary status and strengths.
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.
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