Performs routine duties in cleaning and servicing of guest rooms under supervision of housekeeping supervisor. Room attendants promote a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems.
He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.
DUTIES AND RESPONSIBILITIES:
- Enters and prepares the room for cleaning.
- Dusts the room and furniture.
- Replenishes guest room and bath supplies.
- Cleans the bathroom.
- Cleans the closet.
- Vacuums the carpet.
- Checks and secures the rooms.
- Replenish amenities according to the operational standards.
- Deliver and retrieve items on loan to guests e.g. iron and ironing boards
- Ensure security of guest rooms and privacy of guests
- Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, deep cleaning etc.) as required
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Empty trash containers and ashtrays.
- Remove all dirty terry and replace with the clean par to the designated layout.
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replace facial, toilet tissue and bathroom amenities in the correct amount and location.
- Inspect the condition of bathrobes and replace soiled/damaged ones.
- Remove dirty bed linen and make the bed with clean linen.
- Replace laundry bags and slips.
- Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
- Dust and polish all furniture.
- Realign furniture to the floor plan.
- Responsible for replenishment of guest water.
- Responsible for the Hotel property in the work area.
- Attends guest calls, guest requests /guest complaints in the area assigned.
- Authorized to enter guest rooms for cleaning and providing turndown services as per requirement.
- Responsible for following the standard operating procedures.
- Responsible for achieving and exceeding the guest satisfaction score.
- Update status of rooms cleaned on assignment sheet.
- Return and restock cart at end of shift.
PREREQUISITES:
Good guest interaction skills.
Good listening skills.
Sound decision making.
Good interpersonal and communication skills.
Attention to detail.
Be Coachable.
Education:
A High School diploma is preferred.
Experience:
Previous hotel-related experience desired.
Physical:
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person
