WI3661880

1

High School Diploma/GED

High School Diploma/GED Equivalent

$15 + hourly

First Shift (Day)

30

JOB REQUIREMENTS: Supervise the work of office, administrative, or
customer service employees to ensure adherence to quality standards,
deadlines, and proper procedures, correcting errors or problems. Resolve
customer complaints or answer customers\' questions regarding policies
and procedures. Provide employees with guidance in handling difficult or
complex problems or in resolving escalated complaints or disputes.
Review records or reports pertaining to activities such as production,
payroll, or shipping to verify details, monitor work activities, or
evaluate performance. Discuss job performance problems with employees to
identify causes and issues and to work on resolving problems. Prepare
and issue work schedules, deadlines, and duty assignments for office or
administrative staff. Interpret and communicate work procedures and
company policies to staff. Evaluate employees\' job performance and
conformance to regulations and recommend appropriate personnel action.
Train or instruct employees in job duties or company policies or arrange
for training to be provided. Implement corporate or departmental
policies, procedures, and service standards in conjunction with
management. Coordinate activities with other supervisory personnel or
with other work units or departments. Participate in the work of
subordinates to facilitate productivity or to overcome difficult aspects
of work. Make recommendations to management concerning such issues as
staffing decisions or procedural changes. Consult with managers or other
personnel to resolve problems in areas such as equipment performance,
output quality, or work schedules. Develop work schedules according to
budgets and workloads. Design, implement, or evaluate staff training and
development programs, customer service initiatives, or performance
measurement criteria. Keep informed of provisions of labor-management
agreements and their effects on departmental operations. Monitor
inventory levels and requisition or purchase supplies as needed.
\*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Required 2 to 3 years
experience working in reservations. Preferred 5 years experience working
in reservations. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply In Person:
Chula Vista Human Resources 2501 River Rd Wisconsin Dells, WI 53965
Apply Online: www.chulavistaresort.com

Attn: Human Resources - CHULA VISTA INC
2501 River Rd
PO BOX 30
WISCONSIN DELLS, WI 53965