WI3816554

1

Bachelor's Degree

Bachelors Degree

Unspecified

40

JOB REQUIREMENTS: Job Details Job Location Corporate Headquarters - New
Berlin, WI Description ACS Group is a privately held company that
designs and manufactures comprehensive lines of auxiliary products for
the plastics processing industry. ACS Group maintains an expansive
product line, which includes size reduction equipment (granulators and
shredders), material conveying equipment, metering and blending devices,
heat exchangers (mold temperature control units and chillers), drying
systems, and presses. These products are marketed under such
recognizable brand names as AEC, Sterling, Cumberland, Wabash and
Carver. Manufacturing facilities are located in New Berlin, Wisconsin
and Wabash, Indiana with a third facility located Suzhou,China to handle
the needs of the Asian market. We are currently seeking a Sr. Customer
Service Representative for our New Berlin, WI facility. This person will
be responsible for being the subject matter expert on our Size Reduction
Product Line. A successful candidate will be responsible for: Field
incoming phone calls, faxes, and emails from customers and process new
parts orders in a highly professional and proficient manner Issue
Returned Material Authorizations and track RMA activity within the ACS
facility as necessary Be an integral part of driving growth of the Size
Reduction Aftermarket Parts business Work with sales in negotiating
pricing and discounts Work cross-functionally with Supply Chain to
control inventory Conduct the necessary research of bills of material
(BOM) and engineering drawings to identify the correct replacement parts
for customers\' specific models Use the company\'s Materials Resource
Planning (MRP) system to generate quotes for every parts order Follow up
on all open quotes to pursue potential parts sales, and record reasons
for unconverted quotes Provide answers to simple technical questions
from customers regarding ACS\'s products & parts Use telemarketing and
other marketing techniques to support departmental Parts Marketing
Programs in an effort to grow the parts business Provide departmental
backup as required and support all department goals Other duties as
required Qualifications BA (preferably Marketing and/or Communications)
strongly preferred 7-10 years of high level experience in customer
support call center environment, preferably with some version of
Automated Call Distribution program 7-10 years of experience processing
parts orders and RMA\'s Experience with reading and analyzing
engineering bills of material Experience with computer MRP/ERP
programs - international parts orders experience helpful Experience with
building and maintaining client relationships Knowledge of basic
computer programs and\... For full info follow application link. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, or veteran status \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C9EC08BA2BCD4A80