WI3825095

1

First Shift (Day)

40

JOB REQUIREMENTS: United States - WI - West Bend Invoicing and Pricing
Manager Full-Time, Permanent Richmond, SLC, West Bend, Brossard, or any
state or province where Graymont operates Graymont is seeking an
Invoicing and Pricing Manager based in Richmond, SLC, West Bend,
Brossard, or any state or province where Graymont operates. Reporting to
the Director of Logistics and Customer Service, North America, the
Invoicing and Pricing Manager will lead a team to deliver exceptional
customer service, focusing on freight payables, pricing setup, and
invoicing across North America. This role requires strong JD Edwards
expertise, analytical skills, and process improvement capabilities to
manage Order to Cash (O2C) activities and ensure efficiency through root
cause analysis and control implementation. Responsibilities Provide
strategic leadership to enhance profitability for Graymont through
timely and accurate invoicing and freight/pricing administration.
Supervise and manage all freight and pricing entry processes as well as
invoicing processes; Assures the timely and accurate entering and
maintenance of all credit/debit orders, freight rates, pricing and
accessorial charges and adjustments in JDE. Assures regular audit,
management and maintenance of payables and invoices. Works closely with
Sales and Distribution to optimize billable freight to payable freight
ratio. Establish service levels and requirements for the team. Ensures
compliance with new quality standards and service level agreements.
Foster a culture of continuous improvement and exceptional customer
service. Lead continuous improvement opportunities for systems and
processes within the role to foster further simplification, visibility,
and efficiency. Develops, implements, and updates standard operating
procedures for department. Act as a liaison between the
invoicing/pricing team and other functions to ensure quality/timely
inputs and outputs, customer and carrier questions and problems are
resolved, processes are reviewed for further enhancement and
streamlining and that quality assurance methods are implemented to
ensure consistent and high-quality service delivery. Provide training,
guidance and support across the business and with relevant stakeholders
on compliance, documentation and processes. Develop and monitor key
performance indicators (KPIs) to assess the effectiveness of the
department. Produces management presentations, with a focus on
identifying key performance metrics, targets, and action plans. Recruit,
coach and develop invoicing CSR employees to reach higher competencies
and empower them to make decisions commensurate with their abilities.
Evaluate invoicing staff according to best-in-class practices and agreed
upon metrics. Identify opportunities for process automation and
continuous process improvement.; Support the integration of new systems
and subsequent reporting changes. Provide and coordinate back-up
freight/invoicing duties as necessary. Partners with IT to leverage data
and develop analytics, insights, recommendations, and solutions to
create business improvements. Build and maintain strong customer
relationships by addressing complex issues and escalations and by
working with the sales team to define and provide value added services.
Provide solutions to complex invoicing issues. Implement and manage
yearly NA price increase process; manage various data streams for
freight & product prices and be responsible for the price change upload
process with accuracy, consistency, and efficiency. Manage reason code
process, freight reconciliation G/L requirements, and month end close
obligations for North America Interface with internal and external
auditors on controls and processes and follow-up of action plans from
their audit recommendations, as well as the prepa To view the full job
description please use the link below.
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQwMTkyLjg3NzBAZ3JheW1vbnRjb21wLmFwbGl0cmFrLmNvbQ
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