Minimum Requirements/Qualifications:
- Previous experience of people management, leading and motivating a team
- Demonstrated ability to manage multiple priorities, work under pressure, and meet deadlines
- A customer-focused mindset with a commitment to continuous improvement
- Proven customer support & training experience essential
- Commercial awareness
- An understanding of supply agreements
- Able to build relationships and a positive and engaging team environment.
- Need to display an ability to take a logical and analytical approach to solving problems and resolving issues.
- Possess excellent IT skills
- Industry background helpful but not essential
Skills required/desired:
- A commitment to total customer satisfaction
- Strong organisational and administration skills
- A strong leadership
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders at all levels.
- Analytical skills to aid business performance and help identify trends
- Excellent command of both the French & English language both written and verbal
- Working knowledge of Microsoft D365 and or Salesforce desirable but not essential
- Additional language skills desirable not essential
- Working knowledge of ISO9001 & ISO14001 desirable but not essential
Personal Qualities:
- Ability to demonstrate a passion for customer service to drive customer satisfaction
- Exceptional attention to detail, time management, and organisational skills
- You will love to problem solve and have a creative flare for innovation
- Ability to perform a wide variety of tasks and multi-task efficiently
- Professional demeanour
- Excellent written and verbal communication skills
- Ability to remain calm under pressure
- Feel comfortable working in a fast-paced environment
- Ability to build strong relationships with all stakeholders
- You will be a strong brand ambassador
- You will be able to demonstrate a lead to grow mindset
EPIC Attributes:
Empowerment
Set goals and monitor KPI’s for the direct reports. Assess results and adapt as necessary to ensure continuous improvement of team
Enjoy working as part of a team to deliver results, learn and share knowledge
Ability to collate and produce comprehensive reporting.
Passion
A true passion for Customer Service, leading by example, looking to provide our customer with the best possible customer experience.
Provide guidance and support to other team members and departments
Excellent attention to detail, time management and process management
Innovation
Outstanding problem solving and interpersonal skills
Self-directed and creative
Contribute to the success of the team and by challenging and offer suggestions/ideas and feedback
Collaboration
Work closely with all departments within EMEA to ensure superior customer support
Work closely with peers to ensure consistency of service across all areas
Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.