HELP DESK ANALYST--INFORMATION TECHNOLOGY

Opportunity.Opportunities.JobCategory: Administration
Opportunity.Opportunities.RequisitionNumber: HELPD002795

Opportunity.Create.Publishing.ThirdPartyJobBoards.MoreInfoModal.Title

Opportunity.OpportunityDetail.JobDetails

Opportunity.OpportunityDetail.Description

- Answer and manage the Help Desk line, providing timely and professional responses to end-user inquiries.

- Log and categorize service requests accurately, with a focus on supporting clinical applications like EMR and Practice Management systems.
-Provide specialized assistance for clinical applications, including troubleshooting issues related to EMR and Practice Management.
-Collaborate with healthcare professionals to ensure optimal utilization of clinical software.
-Ensure the proper functioning of Windows-based systems and promptly resolve desktop-related issues.

- Independently resolve technical issues when possible, and escalate to the appropriate IT staff for specialized clinical support.
- Conduct timely follow-ups with end-users to ensure resolution and communicate the status of unresolved issues.

- Assist end-users in troubleshooting and resolving technical problems, with a particular focus on clinical application workflows.

- Provide proactive support and guidance to healthcare staff to enhance their use of IT tools.

- Collaborate with IT team members to identify opportunities for process improvement, especially in the context of healthcare applications.

- Collect and relay constructive feedback from healthcare professionals to improve the overall IT support experience.

-As expected with all healthcare positions, must adhere to HIPAA/OSHA/BLOODBORNE PATHOGEN regulations and maintain associated workplace trainings.

-Other duties as assigned/necessary.

Requirements:

2+ years work experience in Help Desk environment highly preferred.

Troubleshooting Windows OS

MS Office support

Networking support

Printer support, local and network

VoIP phone support

Excellent interpersonal & communication skills (oral and written) with high focus on customer service

Must have ability to multi-task and prioritize in a very busy environment.

This position will involve an on-call rotation.

Opportunity.OpportunityDetail.Qualifications

Opportunity.OpportunityDetail.Skills

Opportunity.OpportunityDetail.CriteriaRequired

Time-Management
Advanced
Telephone Etiquette
Advanced
Teamwork Ability
Advanced
Problem-Solving
Advanced
Oral Communication
Advanced
Multi-Tasking
Advanced
Interpersonal
Advanced
Documentation
Advanced
Customer Service
Advanced
Attention to Detail
Advanced
Advanced Technology
Advanced
Accuracy
Advanced

Opportunity.OpportunityDetail.Behaviors

Opportunity.OpportunityDetail.CriteriaRequired

Team Player
: Works well as a member of a group
Loyal
: Shows firm and constant support to a cause
Innovative
: Consistently introduces new ideas and demonstrates original thinking
Enthusiastic
: Shows intense and eager enjoyment and interest
Detail Oriented
: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated
: Devoted to a task or purpose with loyalty or integrity

Opportunity.OpportunityDetail.Motivations

Opportunity.OpportunityDetail.CriteriaRequired

Self-Starter
: Inspired to perform without outside help
Growth Opportunities
: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact
: Inspired to perform well by the ability to contribute to the success of a project or the organization

Opportunity.OpportunityDetail.Experience

Opportunity.OpportunityDetail.CriteriaRequired

- Highly skilled in Windows desktop support. - Excellent communication and customer service skills, with an understanding of healthcare workflows. - Ability to work collaboratively in a team-oriented environment.
- Proven experience in a help desk or technical support role within a healthcare setting. - Strong knowledge of clinical applications, including EMR and Practice Management systems.
-Demonstrate a high level of skill in Windows desktop support to address end-user computing needs.
2+ years work experience in Help Desk environment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.