Medical Interpreter - Haitian Creole - Women's Health - Physician Office

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Medical Interpreter - Haitian Creole - Women's Health - Physician Office

This position is onsite!

In compliance with BSMH policy and procedures, particularly relating to client confidentiality, the Interpreter serves (remotely or in person) as a conduit of communication between speakers of two different languages in the consecutive, simultaneous and/or sight translation modes.  The Interpreter understands and abides by all published Standards of Practice and Codes of Ethics for medical Interpreters in the United States. As needed, the Interpreter also contributes to BSMH’s efforts to advance the full range of diversity, inclusion, and cultural competence initiatives. 

    

Essential Job Functions

• Accurately interprets from a source language to a target language for patients, staff, and families via Video Remote Interpreting (VRI), Over the Phone Interpreting (OPI) but always on site at physician practice.

• Identifies and resolve conflicts related to the meanings of words, concepts, practices or behaviors, appropriately rendering messages from one language to another accurately, without omissions and additions; all while maintaining message content, context, and style as much as possible in order to facilitate effective communication.

• Interprets using the consecutive and/or the simultaneous (if explicitly requested) mode of interpretation.

• Demonstrates cultural competency in dealing with patients, staff and all those being served.

• Able to travel to local area facilities as designated and as needed.

• Maintains timely and complete data, information and follows BSMH Language Services processes as requested.

• Adheres to strict guidelines from the National Standards of Practice and National Code of Ethics for Interpreters in Health Care.

• Performs sight translation reading aloud documents in a language other than that in which they were written.

• Provides cultural mediation to assist in patient care.

• Follows ethical codes that protect the confidentiality of information and maintain client confidentiality pursuant to protocols established by the contract, HIPAA, and industry standards.

• Informs manager about patients’ concerns or needs for follow up /guidance.

• Supports the onboarding and orientation process of new interpreters, as needed. 

• Collaborates with and supports Senior Interpreters with the execution of patient rounds, as needed.

• Supports the department’s translation’s function by coordinating the processing of requests, as needed.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Minimum of a 40-hour Interpreting training course from a Certification Commission for Healthcare Interpreters (CCHI) approved program OR completion of approved program within 12-weeks of hire (required)

National Interpreter Certification obtained within 12 months of hire (required)

Education

HS/GED diploma (required)

Associate degree or equivalent experience (preferred)

Work Experience

2 years of experience working in an acute healthcare setting with diverse patient populations (preferred)

Experience providing remote interpreting services using a video and/or telephonic platform (preferred)

Training

EPIC Electronic Health Record (required)

Successful passing of medical interpreting proficiency assessment as condition to hire. (required)

Language

Haitian Creole Fluency (or corresponding language pair associated with this position). (required)                                             

Skills

• Able to convey information effectively

• Able to translate key words and short phrases

• Able to use dictionary software

• Strong Microsoft Office computer skills

• Strong use of Internet protocol IP multimedia system software such as VoiP and VRI

• Able to provide onsite interpreting services on the consecutive, simultaneous and sight modes

• Able to proofread, edit, translate and revise basic healthcare documents

• Active listener

• Strong oral and written communication

• Critical Thinking

• Problem solving

• Decision making

• Accountability

• Assesses performance of self and others

• Social perceptiveness

• Active learning

• Service orientation

• Educate patients, families, and facility staff

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com