Sr Program Manager, AMZL Speed, Ops Supply Chain
DESCRIPTION
Have you ever ordered a product on Amazon websites and wondered how it got delivered to you so fast, and what kinds of systems & processes are running behind the scenes to power the whole operation? If so, this role is for you.
- Operations is at the heart of the Amazon Customer Experience. Each action we undertake is on behalf of our customers, as surpassing their expectations is our passion.
- We improve customer experience through continuously optimizing the complex movements of goods from vendors to customers throughout Europe.
- We are focused on Amazon most complex problems, processes and decisions.
- We work with fulfillment centers, transportation, software developers, finance and retail teams across the world, to improve our logistic infrastructure and algorithms.
- Fulfillment acceleration is part of Capacity Planning team for MX Supply Chain. We are obsessed by rethinking our advanced end-to-end supply chain to make our deliveries even faster. Our overall mission is simple: we want Amazon to be the place where our customers can be delivered the next-day.
Key job responsibilities
• This role is part of capacity planning team and it will be responsible for defining the overall speed capacity across Mexico.
• This role is responsible to determine Speed Capacity for each building. It means what it required from Labor; shift capacity focus on speed; assumptions to deliver packages; vehicles; routes ; and balance delivery channels.
• Monitor and report progress in capacity utilization building to trade off speed.
• Navigating highly complex and strategic scope across end-to-end supply chain, including tradeoffs between cost to serve, customer delivery speed, selection, growth and long-term profitability. This is a role for an exceptionally talented person, with high energy and courage, passionate about delivering concrete improvement for our customers, and that want to achieve that using data.
• Build a strong partnership with upstream planning functions to measure, control and respond to planning variation.
• Maintain a strong focus on the Delivery channel experience in building realistic, yet attainable capacity plans.
• The role includes 60% analytical activities and 40% of stakeholder/project management. Written documents on constant basis is required.
• Innovation & Stakeholder/Project management.
• Use and share your insights with partner teams, to influence/build a 12 week and up to 1 year roadmap of project to accelerate speed of deliveries
• For the most complex and ambitious opportunities, quickly launch new pilots, and build scale-up business case with benefits, tradeoffs, bottlenecks, risks and resources required
• Consolidate progress into crisp and concise data-driven status updates.
• Ability to lead and structure projects, in particular liaising and collaborating with internal partners to influence direction and roadmaps, despite competing priorities
• Work across functional teams and senior stakeholders
We are open to hiring candidates to work out of one of the following locations:
Mexico City, DIF, MEX | Mexico City, MEX | Mexico City, MEX, MEX
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- 5+ years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
- English B2+
PREFERRED QUALIFICATIONS
- 3+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)