Associate Sales Manager, Mako | Mako 副销售经理

 

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About the job:

This role is an integral part of the Sales team in helping the team achieve its business objectives. Key responsibilities include driving Mako system utilization and championing the market of robotic assisted technology in the assigned region. Additionally, this role will be required to control and strategize team resources to optimize customer service and acquire new customers, lead continuous account growth of the clinical base by working with key hospital staff, thought leaders and referring doctors in territory and initiate ongoing in-services, and customer education necessary to executive sales plan. Besides that, this role will need to partner with the Account Executives and other cross functional teams in communicating the clinical benefits of the Company’s products. 

What you will be doing:

Capital Sales:

• Develop and execute Mako sales plans, aligning with Joint Replacement team strategy.
• Work with senior hospital staff, customer marketing and key surgeons in the development and execution of plan to effectively increase procedural volume at customer sites.
• Conceptualize with Marketing team promotion strategies for customer education

Mako Account Management:

• Control and optimize total inventory, instrumentation and other team resources to ensure efficient case preparation in the assigned region.
• Handle and advise on complex technical and clinical cases, lead robot launches in new sites.
• Represent Stryker at a management level to all levels of HCP, commissioners and managers in their regional health economy
• Review communications with customers to ensure resolution and proper follow-up on FDA complaints and/or service reports, leading to higher customer satisfaction and clinical value
• Provide surgeons and operating room staff with training and support in the operation of the company’s robotic arm applications to ensure clinical excellency
• Provide case coverage at other accounts as needed
• This role requires undergoing trainings to obtain the required certifications in all commercially available Mako applications in the relevant territory

 Who are we looking for:

• Bachelor degree, Master’s degree in business or a related technical field of study is preferred
• Minimum 8 years of working experience and 3 years of relevant working experience
• Proven track record of optimal performance in a technical and clinical role
• Proven ability in the use of data to anticipate problems during procedures and deliver sound decision-making
• Proven customer service skills that focus on the details, outputs and deliverables that have a strong surgeon customer impact
• Proven ability in technology systems and administrative procedures (e.g. ERP software, CER workflow, office suite, file processing and record management).
• Demonstrated ability to independently identify more critical and less critical activities to adjust priorities when appropriate
• Demonstrated ability to train and mentor others.
• Proven leadership in the face of ambiguity or uncertainty
• Proven ability to work collaboratively with others to deliver results and build positive relationships that foster a sense of teamwork.
• Demonstrated ability to provide feedback and facilitate the development of breakthrough solutions and implement new ideas.
• Demonstrated ability to draw on differences in backgrounds, perspectives, and ideas to benefit projects and teams.

NOTE: Please attach an English version of your CV when applying for this role.

工作內容：

在這個角色中，您有機會加入美商Stryker公司的骨科Implant人工關節業務團隊，幫助台灣團隊實現業務目標，主要職務為Mako手術機器人系統的銷售，並與Marketing制定市場銷售策略，針對Key accounts 與 KOLs進行骨科機器人手術推廣，其他工作職掌包括協助外科醫師機器人使用認證、機器人手術設定協助、以及執行銷售計畫所必需的客戶聯繫與溝通，以專業技術為基礎並獲取新客戶。除此之外，該職位同時也需要與公司內跨部門團隊合作，共同傳達Stryker公司產品的臨床效益。

您將要做什麼：

• •分析潛力客戶群，制定並執行 Mako 手術機器人系統銷售計劃，安排產品試用、管理銷售報價與訂單流程，完成公司績效目標，作為客戶的諮詢聯繫窗口。
• •與外科醫師、醫院管理團隊、採購及醫工單位溝通，推廣Mako 手術機器人系統，以幫助病患為前提，協助制定執行計劃，以有效增加手術機器人系統使用率。
• •參與Marketing團隊設定推廣策略，一起構思客戶教育訓練與認證，以拓展Mako 手術機器人市場滲透率，並同時幫助Implant人工關節業務成長。

您應該具備以下技能和經驗：

• •商業或相關技術研究領域的學士學位、碩士學位優先，生物學或醫學本科尤佳。
• •在醫療設備/醫療保健/臨床實驗室行業擁有至少5年的相關經驗。
• •具有業務拓展經驗者優先。
• •出色的溝通和客戶互動能力。
• •在快速增長的組織中具有靈活的心態。
• •具備良好的英文和中文口語和書面表達能力。

注意：申請此職位時，請附上英文版履歷。

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.