
Client Service Representative - Veterinary Hospital
VCA South Shore (Quincy) is growing! In order to meet the needs of the pets and families in our community, we are adding to our administrative team. If you have a passion for pets and enjoy helping people, this is your opportunity to make a difference! We are looking for individuals with excellent customer service skills and a willingness to learn about veterinary medicine.
At VCA, our highly talented team of veterinary professionals work together to manage a diverse and stimulating case load. Self starters and critical thinkers succeed here, as do those who employ teamwork to achieve the best results. When talented people join forces instead of competing, our clients receive amazing service in line with our mission statement, “Where your pet’s health is our top priority and excellent service is our goal”.
We collaborate with our clients to ensure they feel valued, affirmed, and connected to their pets’ medical care. Our team of highly trained client care representatives and liaisons communicate with our clients 24 hours a day via phone, email and text. With every opportunity, we aim to exceed each pet owner’s expectations.
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
The health and well-being of your family is important to us, so we provide access to affordable medical, dental and vision coverage as well as a generous pet discount to care for your furry, scaled or feather family members.
As much as we love our work family we all need some time away to rest and enjoy life with our personal pets and family. We offer a set schedule, with rotating weekends to help you plan and enjoy your time off. Our substantial paid time off policy supports the work-life balance we all need. The longer you stay, the more paid time off you get to play!
It is our belief that our patients and clients should always be supported with the same level of care 24/7. To achieve this goal and acknowledge your dedication to work off hours, a generous shift differential for overnights and weekends is provided. Holiday hours that you work are double time and there is always a special meal planned. You will also be paid for holidays that fall on a scheduled workday, even if you are home celebrating!
To provide the knowledge and growth you seek; we have in house events and a continuing education allowance. We have a training system that allows you to level up when you are ready to take the next step in your career. Every day is a learning experience, and we encourage everyone to ask questions.
In addition to all the benefits above we also provide:
- Yearly uniform allowance
- Life insurance, disability insurance
- Discounts to vital services such as cell phone service, hotel and rental cars, Sketchers shoes
- Snacks and celebrations!
Our location in Quincy, Massachusetts is ideal for those that enjoy the beaches in the summer and mountains in the winter. We are just minutes from Boston and Cape Cod for plenty of recreational activities. We are seeking entry level candidates as well as experienced full time and part time client service representatives and liaisons.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Get notified for similar jobs
Success!
Successfully subscribed for similar jobs
Failure!
Get tailored job recommendations based on your interests.
Loading...

Profile recommendations
Similar Jobs
-
Customer Service Rep/Receptionist
Location Farmingville, New York, United States of America Category Hospital Support Roles
Client Service Representative. We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top pr...
-
Client Service Representative Weekends
Location Bedford Hills, New York, United States of America Category Hospital Support Roles
We are seeking an experienced Client Service Representative to join our team. At VCA Katonah Bedford, we take our mission statement – your pet’s health is our top priority and excellent service is ...
-
Customer Service Representative
Location State College, Pennsylvania, United States of America Category Hospital Support Roles
Client Service Representative. We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top pr...
-
Customer Service Representative
Location Columbia, Maryland, United States of America Category Hospital Support Roles
Client Service Representative. We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top pr...
-
Customer Service Representative
Location Dover, Delaware, United States of America Category Hospital Support Roles
Client Service Representative. We are looking for you! VCA Dover Animal Hospital is a modern 2 doctor practice in Dover, De. Looking to grow our team! We are located within 45 minutes of the Delawa...
-
Client Service Representative
Location Hanover, Massachusetts, United States of America Category Hospital Support Roles
VCA Roberts Animal Hospital is looking for energetic people to join our staff as a Client Service Representative. You will be the face that they see when they check in and the voice they hear when ...
-
Client Service Representative
Category Hospital Support Roles
- West Yarmouth, Massachusetts, United States of America
- Osterville, Massachusetts, United States of America
Client Service Representative. The pay range for this position is $21 - $25 / hr. We are seeking an experienced Client Service Representative to join our rapidly expanding team. At VCA Hyannis we t...
-
Client Service Representative
Location East Harwich, Massachusetts, United States of America Category Hospital Support Roles
Client Service Representative. We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top pr...
-
Client Service Representative
Location Great Barrington, Massachusetts, United States of America Category Hospital Support Roles
We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is...
Job seekers also viewed
-
Surgeon
Location West Palm Beach, Florida, United States of America
- Veterinarian
- Veterinary Specialist
Join us as a board certified or residency trained Surgeon at VCA Palm Beach Veterinary Specialists and you’ll quickly discover that you’re well supported by world-class medicine, technology, facil...
-
Associate Veterinarian - Escondido, CA
Location Escondido, California, United States of America Category Veterinarian
Join us as an Associate Veterinarian at VCA Acacia Animal Hospital and you’ll quickly discover that you’re well supported by world-class medicine, technology, facilities and a talented team. You’ll...
-
Associate Veterinarian - Boston, MA
Location South Weymouth, Massachusetts, United States of America Category Veterinarian
VCA South Shore (Weymouth) Animal Hospital is seeking an Associate Veterinarian to complement our talented team in South Weymouth, Massachusetts. South Shore Weymouth is one of the largest VCA hosp...
-
Relief/PT RVT or experienced ER Assistant
Location Antioch, California, United States of America Category Veterinary Technician / Assistant
VCA East Bay Veterinary Emergency is an ER only hospital. We are seeking a Credentialed Veterinary Technician (RVT) or experienced ER Veterinary Assistant to join our team. East Bay Veterinary Eme...
-
Experienced Veterinary Technician
Location Quincy, Massachusetts, United States of America Category Veterinary Technician / Assistant
VCA South Shore Quincy is in need of a Full Time or Part Time Certified Veterinary Technician for our general practice hospital on Tuesdays. Additional hours are available through our sister hospit...