Job Description
We are seeking a seasonal Ticket Operations Coordinator to support the Box Office Manager in the efficient operation of the festival's ticketing, group sales, and administrative processes. This role is a crucial member of the Jacob's Pillow team, responsible for ensuring a superior experience for our patrons. The position focuses on all aspects of front-line patron interaction, ticket sales, inquiries, group sales practices, and attention to detail to ensure a smooth and enjoyable experience for our patrons.
KEY RESPONSIBILITIES
Ticket Sales and Customer Service:
- Assist in ticket sales, including handling in-person, phone, and online reservations.
- Provide excellent customer service, answer patrons' questions, and assist with ticketing inquiries.
- Resolve customer issues and concerns in a professional and timely manner.
Administrative Support:
- Assist in the preparation and maintenance of ticketing records and reports.
- Maintain accurate customer databases and patron information.
- Support the Box Office Manager in financial reconciliation and accounting tasks.
Box Office Operations:
- Assist in the management of box office operations during events, ensuring smooth and efficient entry for patrons.
- Oversee will-call and ticket pickup procedures, including staffing will-call as needed.
- Help ensure ticketing software and hardware are functioning properly.
- Cover operations of the box office and will call on performance days.
Group Sales Management:
- Oversee and implement group sales strategies to drive ticket revenue.
- Collaborate with the marketing team to promote group ticketing options and outreach efforts.
- Track group sales performance and maintain accurate records of transactions.
- Provide excellent customer service to group leaders, ensuring a seamless booking process and a positive experience.
Communication:
- Collaborate with marketing and communications teams to provide information on ticket sales, availability, and promotions.
- Communicate with patrons regarding event details, changes, and special instructions.
- Monitor and track patron communications from the box office email and ensure responses within 24 hours.
- Manage the remote call center in all functionality.
Teamwork:
- Work closely with the Box Office Manager and other festival staff to ensure the overall success of the festival.
- Assist in training and supervising seasonal box office staff.
Qualifications
REQUIRED QUALIFICATIONS
- Previous experience in box office management, group sales, or a related field is a plus.
- Strong customer service and interpersonal skills.
- Proficiency in using ticketing software and computer applications.
- Excellent organizational and multitasking abilities.
- Attention to detail and strong numerical skills.
- Ability to work in a fast-paced and high-pressure environment.
- Availability to work evenings, weekends, and holidays during the festival season.
PREFERRED QUALIFICATION
- Tessitura ticketing experience is desirable
- A valid driver's license preferred
- Previous CPR/First Aid certifications are a plus; Jacob's Pillow will provide additional certification training.
How To Apply
To apply, please visit https://www.jacobspillow.org/employment/