Ticket Operations Coordinator
Jacob's Pillow Dance Festival

Job Order #: 22450221

Becket, MA 01223

Full Time

40 hours per week

POSTED 4/24/2025

CLOSE DATE 6/6/2025

Job Description

We are seeking a seasonal Ticket Operations Coordinator to support the Box Office Manager in the efficient operation of the festival's ticketing, group sales, and administrative processes. This role is a crucial member of the Jacob's Pillow team, responsible for ensuring a superior experience for our patrons. The position focuses on all aspects of front-line patron interaction, ticket sales, inquiries, group sales practices, and attention to detail to ensure a smooth and enjoyable experience for our patrons.

KEY RESPONSIBILITIES
Ticket Sales and Customer Service:
- Assist in ticket sales, including handling in-person, phone, and online reservations.
- Provide excellent customer service, answer patrons' questions, and assist with ticketing inquiries.
- Resolve customer issues and concerns in a professional and timely manner.

Administrative Support:
- Assist in the preparation and maintenance of ticketing records and reports.
- Maintain accurate customer databases and patron information.
- Support the Box Office Manager in financial reconciliation and accounting tasks.

Box Office Operations:
- Assist in the management of box office operations during events, ensuring smooth and efficient entry for patrons.
- Oversee will-call and ticket pickup procedures, including staffing will-call as needed.
- Help ensure ticketing software and hardware are functioning properly.
- Cover operations of the box office and will call on performance days.

Group Sales Management:
- Oversee and implement group sales strategies to drive ticket revenue.
- Collaborate with the marketing team to promote group ticketing options and outreach efforts.
- Track group sales performance and maintain accurate records of transactions.
- Provide excellent customer service to group leaders, ensuring a seamless booking process and a positive experience.

Communication:
- Collaborate with marketing and communications teams to provide information on ticket sales, availability, and promotions.
- Communicate with patrons regarding event details, changes, and special instructions.
- Monitor and track patron communications from the box office email and ensure responses within 24 hours.
- Manage the remote call center in all functionality.

Teamwork:
- Work closely with the Box Office Manager and other festival staff to ensure the overall success of the festival.
- Assist in training and supervising seasonal box office staff.

Qualifications
REQUIRED QUALIFICATIONS
- Previous experience in box office management, group sales, or a related field is a plus.
- Strong customer service and interpersonal skills.
- Proficiency in using ticketing software and computer applications.
- Excellent organizational and multitasking abilities.
- Attention to detail and strong numerical skills.
- Ability to work in a fast-paced and high-pressure environment.
- Availability to work evenings, weekends, and holidays during the festival season.

PREFERRED QUALIFICATION
- Tessitura ticketing experience is desirable
- A valid driver's license preferred
- Previous CPR/First Aid certifications are a plus; Jacob's Pillow will provide additional certification training.

How To Apply

To apply, please visit https://www.jacobspillow.org/employment/

Address

358 George Carter Road
Becket, MA 01223

Get Directions

Shift

Rotating

Not Specified

Per Diem Position

Not Specified

Union Position

No

Apprenticeship

No

Pay

$850.00 - $950.00 per week

Benefits

Not Specified

Benefit Details

Name

Jacob's Pillow Dance Festival

Title

Not Specified

Email

Not Specified

Phone

Not Specified

Address

358 George Carter Road
Becket, MA 01223

Website

PREVIOUS JOB LISTING

NEXT JOB LISTING