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Merchandising/Sales Administration & Support Job in Fairfield, Ohio US

Merchandising/Sales Administration & Support

CENTRAL GARDEN & PET COMPANY - Fairfield, OH

Posted: 12/18/2024 - Expires: 3/18/2025

Job ID: 283076068

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Job Description

Description
Our Pet Distribution segment is seeking an Administrative Support resource to join our team in our Fairfield, OH office. This position will provide support to the entire merchandising team and work closely with both internal personnel and customers and will report to the Sales & Admin Support Manager. Day shift, Monday-Friday, with minimal need for overtime work and weekends off!

KEY RESPONSIBILITIES

Support sales/merchandising personnel/delivery personnel in all facets of service.
Monitor and track daily customer orders ensuring accuracy, timeliness of order completion.
Manage invoices and credits on a daily basis.
Manage RGA (Return Goods Authorization) process.
Schedule/track freight pickups for returns.
Manage supply order requests from field merchandisers.
Handle a large volume of inbound calls & emails requesting information on product availability, shipments, and/or general service questions.
Send daily tracking information for 3rd party shipments.
Enter Prelude credit adjustments and occasional "bill only" orders.
Special projects as requested.

QUALIFICATIONS

High School Diploma or GED equivalent.
One-year previous customer service or call center experience, especially in a retail environment.
Must be detail-oriented with exceptional organizational skills.
Ability to adapt quickly to change.
Strong interpersonal and communication skills are a must.
Must be able to solve problems and handle complex customer issues.
Must be detail-oriented and able to manage multiple tasks at one time.
Must have experience with MS Excel, Word and Outlook, knowledge of Prelude is a plus but not required.
Ability to work independently without supervision and as part of a team.
Must display professionalism, reliability.
Excellent spelling, grammar, phone skills required.
A demonstrated ability to work well in a cooperative, collaborative team environment.
General Office duties, extensive client interaction, client follow-up, and a positive attitude.
Ability to work in a constant state of alertness and safe manner.
Abide by all regulations, policies, work procedures, and instructions.

WORKING CONDITIONS

Primarily office environment, working in a sedentary position with frequent use of PC and phone.
Flexibility to work form home with access to high-speed internet.


POSITION INFORMATION:

This position pays $16.00 - 16.50 per hour depending on experience

BENEFITS PACKAGE & EMPLOYEE PROGRAMS

Comprehensive Medical, Dental, and Vision Insurance
Free Life and Disability Insurance
Health and Dependent Care Flexible Spending Accounts
401k with 3% company match and annual employer discretionary contribution
Paid vacation, holidays and sick time
Employee Assistance Program
Access to thousands of free online courses
Discounts on cell phones, movie tickets, gym memberships, and more!
Education Assistance (both college degrees and professional certifications)
Referral Program with cash bonus
Access to on-demand pay
Paid parental leave
A more complete list of benefits can be found here www.CentralBenefits.org


Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2023 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Company's innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro, Aqueon, Cadet, Farnam, Ferry-Morse, Four Paws, Kaytee, K&H, Nylabone and Pennington, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central is based in Walnut Creek, California and has 6,700 employees across North America and Europe. Visit www.central.com to learn more.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
82049036
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4