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Senior Manager - SRE
Location(s): Mountain View, CaliforniaCompany Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
The Small Business & Self Employed Group (“SBSEG”) is Intuit’s largest business unit serving millions of customers with the QuickBooks line of products including accounting, payments, payroll, capital lending and banking.
Come join Intuit as part of the QuickBooks Online Payroll platform team as a Senior Development Manager to lead Site Reliability, Operational Excellence, Incident Management, Operating 24x7 with 99.99% availability and adopting modernized Infrastructure running AWS cloud. Great opportunity for a leader comes with self motivation in influencing the organization setup to grow the business multifold in next few years.
Imagine a career where your creative inspiration can fuel BIG innovation. Year-over year, Intuit has been recognized on Fortune’s “100 Best Companies to Work For” and at the top of Fortune World’s “Most Admired Software Companies.” Immerse yourself in our award winning culture while creating a trusted and secure environment for our workforce.
Qualifications
- BS/MS in Computer Science or related field, experience in leading multiple initiatives is strongly desired
- 5+ years experience as an established technical leader in leading/managing cloud operations, site reliability and database infrastructure running on AWS
- 5+ year of experience in leading site reliability engineering, operations, and development productivity teams
- Passion for technology with a minimum of 8-12 years of software development and services experience, preferably with experience in cloud computing in Amazon Web Services (AWS), distributed systems, Databases (Oracle, Aurora PostgreSQL, ElasticSearch/OpenSearch), Kafka, Java/Kotlin, Kubernetes, Splunk, Wavefront, RESTful APIs, GraphQL and CI/CD
- Ability to think and act strategically for all stakeholders. Adept at articulating the product vision and driving the future roadmap with strong business acumen
- Organizational competencies and project management skills to keep projects, processes, and the entire engineering team on track in a distributed global engineering ecosystem
- Self-motivated attitude with the ability to multitask and thrive in a timeline-driven environment
- Excellent interpersonal communication and presentation skills with expertise in distilling complicated topics to a broader audience
- Experience with Agile software development
- Added advantage, if you have prior experience of leading database teams
Responsibilities
- Lead and grow a high performing engineering team to build best in class operational excellence leveraging modernized infrastructure and AI assisted tools
- Accountability and ownership in achieving the Availability, Scalability and Resliency goals as measured by KPI’s
- Create an environment where world class engineers can do the best work of their lives. In this role you will help to bring out the best ideas from the best engineers by empowering them and leading by example
- Instil and drive Operational Excellence best practices with influencing and aligning on standards as measured by metrics
- Create shared vision, build and maintain strong cross-functional relationships with partners and stakeholders
- Responsible for service high availability, incident management and conducting postmortem to learn from incidents
- Build a culture of Innovation, technical and operational excellence on the team
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $206,500 – 279,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
"It’s important to always strive for improvement, even if you’re already in a good place."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Designing at Intuit feels special because we're not just making things to make things. We're tackling real, consequential financial problems voiced by small businesses, self-employed, and individuals around the world. I'm grateful to have such a worthy and motivating mission when I go to work – powering prosperity around the world."
"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"By feeding our customers' data through machine learning algorithms, we uncover valuable insights that empower millions of customers to feel more confident about their financial future."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
"We use the latest Native frameworks for iOS and Android to deliver a truly delightful mobile-first experience for our customers. I love that we're enabling millions of customers to improve their financial health, all under a world-class mobile experience."
"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."
"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."
"It's a great feeling knowing that when you push out a new feature or fix, our customers notice it and really love the work that we do! Here at Intuit, not only do we have the freedom to work with the newest technologies, but we value solving challenging financial problems for our customers above everything else."
"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."
"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."
Hear from our employees
Conrad De Peuter
Senior Data Scientist - Machine Learning Futures Group
Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.
Award-winning culture, best-in-class benefits
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