Clinical Risk Manager II

Join our team at Cleveland Clinic Indian River Hospital, and experience world-class healthcare at its best. Cleveland Clinic Indian River has been recognized as one of the top regional hospitals in South Florida. Indian River Hospital is in sunny Florida’s Treasure Coast where it is committed to providing optimal family-centric and community-focused care. At Indian River Hospital, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.    
 

Responsibilities:

• Safety Event Reporting System (SERS) Event Management: Appropriately manages event reports for assigned Institutes or Hospitals per CRM process, accurately codes, investigates and analyzes trending data
• Conducts and facilitates Root Cause Analyses (RCA); identifies root cause and causal factors of events
• Identifies organizational risk through RCA trend analysis, themes, and patterns; identifies/articulates opportunities for improvement
• Facilitates implementation of standardized and highly reliable processes
• Prepares professional reports and documentation required for CRM role on a timely basis
• Works collaboratively with Institute/Hospital, Patient Safety, Quality, and Patient Experience team members, throughout the enterprise as partners in safety
• Serves as mentor/preceptor for new team members
• Assists with coaching healthcare providers or facility leaders regarding unanticipated outcomes
• Identifies and effectively communicates with members of the Law and Enterprise Risk and Insurance (ERI) Departments regarding potential quality of care, safety, patient experience, regulatory and insurance concerns
• Follows-up with patients and families when appropriate and works proactively toward early resolution with other appropriate parties as necessary
• Serves as resource for risk related issues/information to facilitate adherence to standards, policies, rules and regulations

• Participates in Enterprise Committees representing Clinical Risk Management
• Develops, presents education sessions upon request or with identified need. Maintains visibility in the organization
• Participates in Institute/Hospital Committees representing Clinical Risk Management and leads committees or projects related to risk mitigation or improving patient safety
• On-call responsibilities to provide 24/7 CRM consultation coverage per established CRM department process
• Other duties as assigned

Education:

• Registered Nursing licensure preferred
• Other licensed clinicians will be considered with commensurate education, knowledge & skills, and acquired work experience
• Master’s or other advanced degree strongly preferred
• Bachelor’s degree with at least seven years of CRM experience will be considered

Certifications:

• Current Registered Nurse (RN) or other healthcare discipline licensure strongly preferred
• Current certification as Certified Professional in Healthcare Risk Management required
• Current FASHRM, DFASHRM, CPPS or CPHQ certification, or other advanced education in the field of quality preferred

Work Experience:

• Minimum five years clinical experience required. Leadership experience preferred.
• Minimum five years of experience in Clinical Risk Management; other field related experience with commensurate education, knowledge & skills, and acquired work experience will be considered
• Has demonstrated ability to successfully fill lead CRM role and supervisory responsibilities
• Requires strong effective communication and influencing skills with proven ability to collaborate with leadership throughout the enterprise
• Requires strong critical thinking skills, decisive judgment and the ability to work with minimal supervision
• Must be able to work in a stressful environment, take appropriate actions, and have demonstrated ability to work as an effective team member

Physical Requirements:

• Manual dexterity to operate office equipment.
• Requires frequent computer entry, standing, walking and sitting.
• Good visual acuity through normal or corrected vision.
• Normal or corrected hearing and speech.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures