WI3656121

1

Vocational Degree

Associate Degree

Unspecified

40

JOB REQUIREMENTS: SCOPE OF ROLE The Commercial Operations Specialist
will be responsible for comprehensive day-to-day support and
collaboration required to deliver digital products and services to our
customers. This role will be a primary contact for the Perceptiv Sales
and Reliability Services teams to successfully quote, order, and fulfill
on Perceptiv products and services. Additionally, this individual will
play a key role in the development and continuous improvement of the
quotation and order processing value streams. RESPONSIBILITIES Develop
formal quotes for digital products and services opportunities, including
ERP entry and customer-facing documentation creation, in collaboration
with internal RegalRexnord and Perceptiv teams. Implement and execute
order entry procedure, ensuring thorough and accurate project
documentation in ERP systems and services management consoles.
Participate in the development of customer service procedures, policies
and standards for continued improvement while working with management on
customer care initiatives. Serve as customer contact during installation
planning period, coordinating onsite schedules and compiling information
needed from customer. Own ongoing maintenance of accurate project
backlog and recurring contracts to drive fulfillment excellence and
customer retention in collaboration with Perceptiv teams. Assist with
intercompany order fulfilment, financial recognition, and reporting.
Develop and implement processes to accurately maintain customer data in
online platform. Review Reliability Reports for potential core product
opportunities. Utilize Product Information Management system to provide
equipment recommendations to platform users. Compile and publish monthly
metrics to department stakeholders to measure key performance
indicators, and business results. QUALIFICATIONS Minimum of an
Associates Degree, and 3+ years of relevant experience in customer
service, sales, or estimating, preferably in a manufacturing or
technical industry. Proficient in Microsoft Office products. Experience
with SAP (or other ERP systems) preferred. Understanding of CRM system,
preferably Salesforce, preferred. Strong interpersonal and communication
skills both in writing and verbally. Highly detail oriented. Takes
proactive approach to communication and problem solving. Collaborative
and flexible team player able to influence cross functional groups to
reach common goals. Benefits Medical, Dental, Vision and Prescription
Drug Coverage Spending accounts (HSA, Health Care FSA and Dependent Care
FSA) Paid Time Off and Holidays 401k Retirement Plan with Matching
Employer Contributions Life and Accidental Death & Dismemberment (AD&D)
Insurance Paid Leaves Tuition Assistance About Regal Rexnord Regal
Rexnord Corporation (\"Regal\... For full info follow application link.
Equal Employment Opportunity Employer: Female/Sexual Orientation/Gender
Identity/Minority/Veteran/Disabled \*\*\*\*\* APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/B7B68D81F176441C