Job Description

ob Title: Dispatcher
Number of Openings: 1
Duration: Full Time Permanent
Shift: Second
Hours Per Week: 40
Work Hours (From - To): 1:30pm-10:00pm
Pay Range: $18.00-$21.00
Is there a New Hire probation Period? 60 Day
Job Description/Duties: Dispatcher
Onsite: Woburn, MA
Available shift: Monday-Friday, 1:30pm-10:00pm

ABOUT THE COMPANY: American Expediting is the nation's premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world's most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.

SUMMARY: If you are looking for a place to start your career, American Expediting could be just the place! American Expediting is seeking a dispatcher to join the team. If you enjoy lots of variety, a fast-paced environment and are passionate about having a positive impact on the lives of patients, this job could be a good fit for you! And don't worry, you don't need to be an experienced dispatcher when you start, we'll teach you the business.

REPORTS TO: Site Operations Manager

RESPONSIBILITIES:

* Process service requests within the American Expediting shipment management system, generate quote, and verify shipping documentation where applicable
* Dispatch jobs according to customer requests, specifications or needs
* Work with all American Expediting offices and local service providers to ensure the process transfer is handled efficiently thus meeting desired results of initial service request
* Manage activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met:
* Reporting wait time to customer in real time
* Retrieving real time pictures of multi-shipment orders/ dry ice replenishment/ shipments left at residences
* Documenting QA service issues, capacity issues and multi-courier commissions
*Calling IC business partners when jobs are approaching OB and POD deadline
* Determine response needed to deal with emergencies, accidents, and breakdowns effectively and appropriately.
* Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
* Communicate Chain of Custody standards
* Consult with managerial personnel to meet operational goals
* Warehouse support as needed
* Other duties/tasks as assigned

SKILLS:

* Excellent verbal communication and problem-solving skills
* Interpersonal skills; ability to foster teamwork and motivate/coach others.
* Familiar with time zones and military time
* Decisive under pressure and time constraints
* Knowledge of local and regional geographical area; accurately and quickly read maps
* Computer skills including Microsoft Word, Outlook, Email
* Knowledge of principles and processes for providing customer service

QUALIFICATIONS:

* High School diploma/GED; Associates degree or other vocational/technical school training beyond high school is preferred
* Flexibility in working hours required