Job Description
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Manager of Endpoint Services
Job Description:
Mount Holyoke College's Library, Information, and Technology Services (LITS) Division empowers a diverse and inclusive learning community, equipping every person to engage the world purposefully. We connect people with the information, expertise, spaces, and technologies that enhance their work and fuel scholarly endeavors. Mount Holyoke College is part of the Five Colleges, Inc. Consortium, along with Amherst College, Hampshire College, Smith College, and the University of Massachusetts at Amherst.
Reporting to the Director of Campus Technology and Media Support, the Manager of Endpoint Services is not just a technical leader, but also a collaborative team player. This role is responsible for functional leadership, team performance and service delivery related to endpoint engineering, desktop services, print management, computer labs, hardware/software asset lifecycle management and related services. The Manager of Endpoint Services ensures secure technology enablement for faculty, staff, students and campus operations, optimizing the value related to technology spend while ensuring application of best practices with a focus on service delivery. This hands-on technical manager centers the user experience by building and maintaining strong community relationships with campus partners, LITS partners, vendors and service providers, to ensure that service delivery practices are meeting campus needs.
Required Qualifications/Skills:
Minimum of 4 to 6 years experience managing a technical support team.
Bachelor's Degree in a technically related field is preferred, but we welcome and will consider otherwise qualified candidates who demonstrate a combination of credentials and experience that support the position's requirements.
Experience or certifications related to two or more of the following or willingness to learn/ability to become certified within one year:
Microsoft: Endpoint Administrator Associate
Apple School Manager, Jamf, Keyserver AllSight
ITSM/ITIL© Foundations
IAITAM: CSAM/CAMP/CHAMP (or similar)
HDI Desktop Support Manager
A+ / Sec+/ Network+
Experience with endpoint management and familiarity with related administrative and security tools. Desktop support expert with hands-on experience supporting Windows and Macintosh hardware, operating systems, and peripherals at an enterprise level.
Experience with M365 administration, Entra/Active directory, Intune/Defender/Autopilot, and Group policy management at an enterprise level.
Excellent operations management and organizational skills. Flexibility to lead and incorporate change and the ability to oversee/coordinate multiple tasks and priorities simultaneously and effectively in a fast-paced environment.
Excellent oral and written communication, problem-solving skills, and ability to work independently with minimal supervision. Enthusiastic service orientation with sensitivity to the needs of a diverse set of users at all skill levels; the ability to convey technical information to a non-technical audience is essential.
Proven customer service skills, including the ability to maintain professionalism, act tactfully, and maintain confidentiality. Ability to remain calm and focused under pressure in various circumstances. Proficient at working with a broad range of constituents to coordinate complex projects.
Preferred Qualifications/Skills:
Experience in a higher education or non-profit environment.
Strong leadership skills; experience coaching and mentoring team members in developing or enhancing their technical, professional, and collaboration skills.
Experience planning, managing, and coordinating medium to large projects to successful completion.
Some experience with supporting assistive technology is desirable.
Experience related to one or more of the following helpful: Workday, Teamdynamix.
How To Apply
Apply online at https://mtholyoke.wd5.myworkdayjobs.com/en-US/External/details/Manager-of-Endpoint-Services_R-0000000732. Please let them know you heard about this opportunity from the MassHire Franklin Hampshire Career Center.
