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JOB SNAPSHOT
Senior Associate Pharmacy Solutions
New Jersey, United States
The Role:
As a Sr. Associate for the Pharmacy Solutions Account Management team you will be supporting the development and delivery of the RxC/PBM service strategy for RxC clients and support other Rx Solutions as necessary.
You will oversee the PBM execution of the defined RxC service delivery model including oversight of PBM implementations and applying best practices and service standards to ensure best in class service is provided to our RxC clients.
You will have the opportunity to:
- Significantly enhance your pharmacy knowledge and expertise
- Collaborate with a strong team of highly experienced project managers and consultants within the pharmacy and H&B practice as well as engage in cross-functional activities
- Enhance your analytic, written and verbal communication skills
- Partner with the leading PBMs in the industry
- Increase your knowledge and understanding of PBM operations, Rx Solutions financial and clinical models, build strategic relationships within the PBM and broker/consulting industry as well as gain experience in coalition management within the benefit consulting industry
Performance Objectives:
Client
- Serve as primary day to day contact for assigned PBM partner(s) related to all existing RxC client tasks and projects
- Oversee and monitor updates related to new RxC client implementations, escalating concerns with PBM contacts as needed to ensure a smooth transition
- Serve as a continuous advocate for clients and client teams to provide information, clarification, and guidance on pharmacy related issues
- Manage client and client team expectations and escalate issues as appropriate
- Participate in client calls as requested by the client team
- Develop and update best practices for joint PBM and WTW teams related to implementations and plan changes; joint team roles and responsibilities and the processes and procedures established to support the ongoing service delivery model for Rx Collaborative clients
- Communicate new process/procedures as well as changes/enhancements to the service model; resource assignments, operational issues and key PBM deadlines
- Ensure PBMs are meeting deliverables within agreed upon timelines and adhering to process and procedures
- Participate in at least one internal WTW Innovation Hub (IHub) specific to industry-relevant topics such as Audit, Specialty, Data Analytics, Clinical and Marketplace Intelligence.
People
- Lead and manage weekly calls with assigned PBM(s) to review projects and escalated client issues
- Serve as subject matter expert for WTW project managers and pharmacist consultants for RxC process and procedures.
- Support development and delivery of RxC training for new hires in pharmacy practice
- Review potential new PBM account team members to be assigned to RxC clients in order to confirm suitability. Maintain documentation of PBM and WTW account teams supporting RxC clients. Work with PBM to resolve any account team concerns.
The Requirements:
- 5+ years of experience as an account manager, account executive or equivalent in a benefits consulting/brokerage firm, PBM, insurance company, or similar environment
- PBM experience preferred
- Well organized and detail oriented; strong written and verbal communication skills
- Ability to respond to all communications professionally and effectively, in a timely manner
- Flexibility and proven ability to diagnose and resolve issues; strong client service orientation
- Demonstrated leadership qualities and natural ease and effectiveness when dealing with clients/colleagues at all levels
- Build strong relationships internally and collaborate effectively on cross-functional teams
- Ability to work both independently and on client teams
- Enjoy and excel in a fast-paced environment with changing priorities
- Ability to develop lasting relationships with clients both internal and external
- Sense of accountability; owning one’s work and taking pride in it
- Self starter; interest in continually challenging oneself and willingness to step outside of one’s comfort zone. Adept at handling multiple tasks simultaneously and adhering to strict project deadlines
- Excellent Microsoft Office skills, particularly in Excel
- Bachelors degree required
Compensation
“The base salary compensation range being offered for this role is $95,000-$100,000 USD per year”.
This role is also eligible for an annual short-term incentive bonus.
“This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.”
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
New Jersey, United States
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
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Meet our people
Massimiliano Abri
Burn Domingo
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Karan Rai
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Mel Scrutton
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Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
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July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
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