Job Description
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
Join us-Where your Career is a Force for Good!
Job Description:
WHY CHOOSE US?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.
We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.
The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!
WHAT YOU NEED TO KNOW (Job Overview):
* Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues. Escalating as appropriate.
* Provide support for moderately complex issues as needed.
* Provides support to document and track to resolution of any system malfunctions, issues, and downtime.
* Prepares metrics, activity, and progress reports regarding projects, tasks, and operations.
* Work collaborative cross functionally and across the Real Estate Services teams.
* Provide CoStar Administration support as needed.
* Provide CoStar user access, add vendor records, and respond to user inquiries.
* Troubleshoot issues related to CoStar Real Estate Manager system.
* Develops standard operating procedures and step-by-step guides.
* Other duties as assigned.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
1: Analyze business and user needs to develop documentation of requirements and translate these into proper system requirement specifications.
2: Serve as a liaison between the business unit, the Information Technology Department and/or vendor(s). Provide user support relating to the utilization of the business application in day-to-day operations. Facilitate user training as required.
3: Ensure applications are optimized to support business objectives and processes. Participate in efforts related to implementations, releases and systems modifications.
4: Import and export data. Ensure high data integrity is maintained and reported. Analyze and validate data. Design and prepare customized reports, document report specifications and ensure standard reporting procedures are aligned with business reporting requirements.
5: Execute business application-related processes and transactions.
6: Develop and execute test procedures and cases.
7: Assist in the development of performance metrics and project reports.
Scope: Individual contributor that works under limited supervision. Apply technical subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.
This is a fully remote position working M-F 8 am -5 pm on EST.
The salary range for this position is $60,000.00-$73,000.00.
This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.
Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.
WHAT YOU NEED TO SUCCEED (Minimum Qualifications):
Education: Bachelor's degree required. Information Systems, Computer Science, or related field preferred. *
Experience: Minimum 2 years of related experience or equivalent combination of education and related experience required, preferably in a corporate real estate environment. CoStar Real Estate Manager experience is strongly preferred and a minimum of intermediate MS Excel experience.
Management Experience: N/A
Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team.
Travel: 5- 10% travel may be required
* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to the description's minimum education and general experience years combined (Management experience cannot be substituted).
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e., business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and sit at a computer terminal for an extended period of time.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so
classified.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):
Systems administrator w/ COSTAR experience.
Critical and analytical skills.
Understands excel at least intermediate level: Data analysis. Complex formulas, pivot tables, addition & subtraction, if/ and statements, conditional formulas.
Power BI a plus.
SharePoint is a plus, Power automates, Power Apps, MS 365 office suite,
BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
* Medical, Dental Vision plans
* Health Spending Accounts & Flexible Spending Accounts
* PTO + Holidays
* 401K with 5% match
* Paid Family Leave
* Employee Assistance
* Disability and Insurance: Short + Long Term
* Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.
Visit to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
