6 results for Customer Service Representative in Sterling Heights, MI

Client Services Support II Responsibilities • Deliver technical deskside and remote IT support for customers, ensuring timely resolution of technical issues. • Provide specialized MAC support, including imaging, deploying, and troubleshooting Apple devices. • Manage and maintain accurate records of IT equipment and mobile devices for inventory purposes. • Support conference room technologies, including Teams Rooms and Crestron systems, ensuring seamless meeting experiences. • Utilize tools like ServiceNow to document, track, and escalate technical issues as needed. • Collaborate with users to understand and meet their IT needs, fostering strong relationships to enhance the client experience. • Administer and troubleshoot systems such as Active Directory, Intune, and Azure to ensure smooth operations. • Provide white-glove IT support to executive-level clients when necessary. • Evaluate and improve support processes to enhance efficiency and customer satisfaction. • Troubleshoot and resolve VPN, networking, and ZScaler-related connectivity issues. • Assist with SAP system support and configuration as required. • Travel to various sites as needed to provide onsite support and address technical challenges. • Maintain and deploy both MAC and PC systems, ensuring compliance with organizational standards. • Proactively identify opportunities to streamline workflows and improve case management processes. • Ensure operational readiness of Office Suite, Teams, and related tools for end-users. • Manage escalations effectively to achieve logical resolutions and maintain high customer satisfaction

Client Services Support II Responsibilities: • Interface directly with customers to provide day-to-day IT support.• Offer MAC support, requiring self-initiative and the ability to follow directions.• Travel to different sites as needed to provide support.• Maintain an accurate record of customer credit and resolve customer inquiries.• Monitor customer accounts and take appropriate action.• Provide 'White Glove Support' for Executive members of the client base as needed.• Contribute to updating existing processes to streamline support as per business requirements.• Provide 2nd level MAC support as well as PC and some infrastructure support.• Proactively identify, document and escalate issues and requests to limit downtime and maintain a stable technology desk-side environment.• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs.• Maintain physical inventory of company IT equipment and mobile devices accurately for the site.• Support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms.

Director of Legal Affairs We are looking for a skilled and proactive Director of Legal Affairs for a company in the Metro Detroit area. This individual must have significant experience with government contracts. Key Responsibilities<ul><li>Evaluate and process purchase order terms to align with business goals and minimize legal exposure.</li><li>Collaborate with project managers, sales, and senior leadership to address and mitigate contract-related risks.</li><li>Approve incoming purchase orders and manage entries into the enterprise resource planning (ERP) system.</li><li>Draft, negotiate, and execute various legal agreements including sales, service, licensing, NDAs, and strategic partnerships.</li><li>Maintain organized contract records and ensure internal teams are informed of financial obligations such as royalties or agent commissions.</li><li>Serve as the company’s primary export compliance officer, overseeing the implementation of export control practices and conducting staff training.</li><li>Conduct due diligence on customers and third parties to ensure adherence to U.S. regulations.</li><li>Classify products for export, manage license applications, and maintain regulatory registrations with federal agencies..</li><li>Support compliance with small business subcontracting rules under federal regulations by coordinating with purchasing and program management teams.</li><li>Design and implement organization-wide compliance programs in areas such as anti-corruption, data privacy, and confidential information protection.</li><li>Lead internal training sessions and conduct annual audits to ensure ongoing adherence to company and regulatory standards.</li></ul>

Front Desk Coordinator We are looking for an organized and detail-oriented Front Desk Coordinator to join our team in Detroit, Michigan. In this contract role, you will play a key part in ensuring smooth front desk operations and supporting various administrative functions. This position is ideal for someone who excels at multitasking and creating welcoming environments. Responsibilities: • Oversee daily front desk operations, ensuring an efficient and positive experience for visitors and employees. • Coordinate facility services, including maintenance requests and vendor interactions. • Manage the organization of office spaces to ensure functionality and comfort. • Plan and facilitate meetings and events, including scheduling and logistics. • Serve as the first point of contact, handling receptionist duties such as greeting guests and answering inquiries. • Maintain accurate records and documentation for administrative tasks. • Collaborate with team members to streamline office processes and improve workflow. • Monitor inventory of office supplies and coordinate restocking as needed.

Front Desk Coordinator We are looking for a dedicated Front Desk Coordinator to join our team on a contract basis in Novi, Michigan. In this role, you will be the first point of contact for visitors and callers, ensuring a welcoming and organized environment. This position offers an excellent opportunity to showcase your organizational and interpersonal skills. Responsibilities: • Greet and assist visitors in a friendly and attentive manner. • Answer, screen, and direct incoming phone calls promptly and efficiently. • Manage the scheduling and coordination of appointments and meetings. • Maintain a clean and organized front desk and reception area. • Handle incoming and outgoing mail and deliveries. • Provide administrative support to various departments as needed. • Monitor and maintain office supplies, placing orders when necessary. • Ensure compliance with company policies and procedures at the front desk. • Address inquiries from employees and guests with accurate information. • Assist in the preparation of reports, documents, or presentations as required.

CFO We are looking for an experienced Chief Financial Officer (CFO) to lead the financial strategy and operations of our organization in Canton, Michigan. This role involves leadership in corporate accounting, financial reporting, budgeting, forecasting, and the establishment of effective internal control frameworks. The ideal candidate will also oversee risk management, financial planning, and compliance to ensure the organization's fiscal health and growth. Responsibilities: • Oversee all financial and accounting functions across multiple branches and entities. • Lead the preparation of budgets, financial forecasts, and variance analyses. • Ensure the timely preparation and publication of monthly financial statements. • Manage the annual audit process and prepare required documentation. • Analyze financial performance, identify risks, and drive strategic planning. • Supervise accounting operations, including billing, accounts receivable, and accounts payable. • Direct the preparation of regulatory reports and ensure compliance with technical accounting standards. • Support the month-end and year-end close processes with precision and accuracy. • Design and implement internal control policies to maintain strong financial governance. • Oversee compliance with local, state, and federal reporting requirements and tax filings.