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Business Analyst, Continuous Improvement (Consumer Loss Mitigation) Job in Cleveland, Ohio US

Job Summary

Company: KeyBank NA
Location: Cleveland, OH
Industries: Government and Military
Job Type: Full Time; Employee
Years of Experience: 1+ to 2 Years
Job Reference Code: 78927438

Business Analyst, Continuous Improvement (Consumer Loss Mitigation)

About the Job

Location:
4224 Ridge Lea Road - Amherst, New York 14226

Qualified candidate must report to the Amherst, NY or Brooklyn, OH offices at least 1 day per week.

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

JOB BRIEF (PURPOSE):

We are seeking a dynamic and results-driven Process Improvement Specialist to join our team. In this pivotal role, you will be at the heart of our efforts to enhance our Real Estate Collections and Consumer Loss Mitigation operations. Your mission will be to innovate, streamline and optimize our processes to ensure we not only meet but beat industry standards while delivering outstanding service to our clients. By acting as the primary liaison between management and our operational teams, you'll play a key role in shaping the future of our business.

Essential Functions:

Perform high-level analysis, process improvement and ad-hoc reporting functions in relation to the Loss Mitigation Division - Lines of Business: Real Estate Collections, Single Point of Contact (SPOC), Loss Mitigation Underwriting/Closing, Foreclosure Mediation and Non-Real Estate Single Point of Contact (SPOC).
Spearhead projects to identify process gaps, devise solutions and implement functional improvements.
Collaborate with internal teams to develop and refine management reporting tools, ensuring optimal performance and operational effectiveness. Partners

Maintain knowledge of compliance mandates, mortgage and consumer servicing policy and procedural updates and investor specific guidelines and related changes in the mortgage and consumer servicing industry.
Develop, lead, and oversee efforts to modify processes, procedures to comply with Investor and Regulatory change including but not limited to Fannie Mae, Freddie Mac, CFPB, OCC and internal change.

Provides internal/external audit and exam support by orchestrating data/document collection, exam preparation and communicates regularly with management on issues, constraints and status of projects and other matters.

Partners with management in overseeing department RCSA control readiness and analyze quality results to determine trends, risks, etc. and develops solutions for consideration in process enhancements to achieve expected results.
Design and deliver ad-hoc reports and presentations for senior management, offering insights into project status, challenges and progress.

Collaborate with various departments within mortgage default servicing to initiate, develop and complete specialized projects, process improvements and other LOB needs.

Perform data analysis and reporting of departmental/project statistics.
Facilitate process innovation and/or special projects assigned by manager.
Perform investigation and escalation for complex or high severity complaints, problems and/or remediation items.

REQUIRED QUALIFICATIONS:

2 to 4 year degree or equivalent experience
At least 2 years of experience in Default Mortgage/consumer servicing experience
Strong analytical skills, with proficiency in Excel(Vlookups, Pivot Tables, Advanced Formulas, Macros, Trends, Filtering, ability to digest data)
Thrives in changing business environment, flexible and committed
Proven leadership and interpersonal skills
Exceptional organizational skills, capable of managing multiple projects and priorities in a dynamic, fast paced environment.

PREFERRED QUALIFICATIONS:

A Bachelor's Degree or higher is preferred or equivalent experience in lieu of
Excellent oral and written communication skills
Proven ability to interact with all levels of personnel
Demonstratedproblem-solving skills
Strong time management and organization skills
Experience in operations or financial background is preferred
Ability to conduct data analysis and spreadsheet work
Ability to pay close attention to detail and review work with a critical eye from a quality control perspective
Investor (Fannie Mae, Freddie Mac, HUD, etc.) knowledge is preferred

WHY JOIN US?

Impact: Make a tangible difference in the lives of our clients while driving significant business improvements.
Growth: Benefit from opportunities for professional development in a role that grows with you.
Collaboration: Work in a supporting environment that values innovation, teamwork and a positive impact on the community.

COMPETENCIES/SKILLS :

Strong PC skills including Microsoft Word, Excel, PowerPoint and Outlook

EQUIPMENT USED:

PC, Phone

TRAINING REQUIRED:

Internal systems

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $60,000 to $80,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click for a list of benefits for which this position is eligible.

Please click for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 04/19/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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