At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
The Field Service Technician provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems.
What you will do
- Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.
- Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.
- Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
- Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
- Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.
- Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
- Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.
- Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.
Field Service Technician must be available On-Call 24 hours. Seeking someone interested in working a minimum of 40 hours a week. This position provides you with a company car and company phone.
Required Qualifications
- 1 + years of hands-on experience with troubleshooting hardware, maintenance and repairs
- Valid Driver’s License with no major violations
- Willingness to drive between CVS locations within Greensboro/Burlington, NC area (Reside in the territory supported)
- Available to work days, nights, weekends, holidays
- Ability to lift 75lbs + and occasionally work on a ladder
Preferred Qualifications
- Technical Certifications
- Technical Degree
- Previous field service technician work
Education
- High School diploma or GED is required
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $31.72
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/02/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
