Contractors’ Warehouse —
Area Supervisor, Trade Credit Services
Location
Atlanta, GA
Category
Finance/Accounting
Type
Corporate
Job ID
Req116614
Pay Range
For California, Colorado, Connecticut, Hawaii, Rhode Island, Nevada, New York, and Washington residents:
The pay range for this position is between $0.00 – $0.00.
Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Home Depot offers additional competitive and non-financial benefits, which may include a performance-based bonus program or a profit sharing program depending on position.
Position Purpose:
The Area Supervisor, Trade Credit Services is responsible for the processes associated with leading, coaching and managing an assigned credit & collections team for the Pro Trade Credit program. This includes but is not limited to, recruiting, hiring, training, and managing customer service associates to attain departmental objectives. The incumbent is entrusted with ensuring their respective team delivers high-quality customer interactions, sound judgmental underwriting decisions, efficient collections management activities, foster and sustain customer relationships, and actively contribute to the overall success and profitability of the Pro Trade Credit program. The ability to analyze, direct and solve multiple complex problems associated with information related to customer credit management, underwriting and other organizational needs is necessary to ensure accurate service levels are met while simultaneously meeting the financial goals of the organization. The Area Supervisor should be self-motivated and able to influence others to work as a team. The Area Supervisor must be able to effectively communicate verbally and in writing with all internal and external stakeholders.
Key Responsibilities:
- 50% – Action Oriented – Directly Leads and supervises day-to-day operations and activities of a team of Analysts and Sr. Analysts in order to achieve operational goals, including accurate and timely handling of customer transactions, judgmental credit underwriting, collections and disputes management, monitoring associate productivity and service levels for quality; ensuring proper associate training and development; leading by example in the execution of strategies, objectives, and specific goals set forth by management to ensure internal and external customer needs are met.
- 15% – Conflict Resolution – Identifies and analyzes operational escalations and provides guidance to direct reports for resolution; Serves as point of contact for transactions requiring advanced expertise (e.g., payment disputes, invoicing discrepancies) and/or discernment to resolve complex customer issues and ensure timely follow up and customer satisfaction.
- 20% – Drives Engagement – Supports the building and developing of an effective and high-performance team culture through motivating, training, coaching and development; provides hands on daily leadership to improve and maintain team performance and is directly responsible for performance management process (performance evaluations, mentoring, corrective action, hiring) for all direct reports.
- 15% – Drives Results – Maintains key performance metrics for individual direct reports, analyzes team results, troubleshoots operational problems, and completes team reports as required; Works with upper management to identify operational improvements, identify opportunities for process efficiencies and fosters cross-functional partnerships.
Direct Manager/Direct Reports:
- This Position typically reports to the Manager, Trade Credit Services
- This Position has up to 8 Direct Reports
Travel Requirements:
- Typically requires overnight travel less than 5% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be 18 years of age or older
- Must be legally permitted to work in the United States
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Ability to draw accurate conclusions from financial documentation
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Excellent written and verbal communication skills
- Consumer & Commercial Credit underwriting experience; An understanding and knowledge of the principles/disciplines of commercial underwriting and credit program administration.
- Strong analytical skills with experience transforming data into actionable information.
- Exhibited ability to work independently.
- A strong grasp of credit and customer service/call center management skills. Able to manage/coordinate customer servicing levels. Understands how to structure and manage staffing, manage collections and effective receivables management relative to operational structure and servicing needs.
- 1+ year of previous leadership experience strongly preferred.
- Track record of successfully managing and delivering multiple, simultaneous projects.
- Able to strategically analyze, define, and solve business problems and opportunities. Exhibited ability to work independently, and as part of a larger group of teams
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience:
- 4
Preferred Years of Work Experience:
- 4
Minimum Leadership Experience:
- 1
Preferred Leadership Experience:
- 1
Certifications:
- None
Competencies:
- Directs Work
- Self-Development
- Builds Effective Teams
- Drives Engagement
- Ensures Accountability
- Instills Trust
- Communicates Effectively
- Customer Focus
- Drives Results
Paid parental leave to bond with your new addition
401(K) savings plan with company match
Merit increases and performance bonuses
On-the-spot recognition and rewards for a job well done
Position Purpose:
The Area Supervisor, Trade Credit Services is responsible for the processes associated with leading, coaching and managing an assigned credit & collections team for the Pro Trade Credit program. This includes but is not limited to, recruiting, hiring, training, and managing customer service associates to attain departmental objectives. The incumbent is entrusted with ensuring their respective team delivers high-quality customer interactions, sound judgmental underwriting decisions, efficient collections management activities, foster and sustain customer relationships, and actively contribute to the overall success and profitability of the Pro Trade Credit program. The ability to analyze, direct and solve multiple complex problems associated with information related to customer credit management, underwriting and other organizational needs is necessary to ensure accurate service levels are met while simultaneously meeting the financial goals of the organization. The Area Supervisor should be self-motivated and able to influence others to work as a team. The Area Supervisor must be able to effectively communicate verbally and in writing with all internal and external stakeholders.
Key Responsibilities:
- 50% – Action Oriented – Directly Leads and supervises day-to-day operations and activities of a team of Analysts and Sr. Analysts in order to achieve operational goals, including accurate and timely handling of customer transactions, judgmental credit underwriting, collections and disputes management, monitoring associate productivity and service levels for quality; ensuring proper associate training and development; leading by example in the execution of strategies, objectives, and specific goals set forth by management to ensure internal and external customer needs are met.
- 15% – Conflict Resolution – Identifies and analyzes operational escalations and provides guidance to direct reports for resolution; Serves as point of contact for transactions requiring advanced expertise (e.g., payment disputes, invoicing discrepancies) and/or discernment to resolve complex customer issues and ensure timely follow up and customer satisfaction.
- 20% – Drives Engagement – Supports the building and developing of an effective and high-performance team culture through motivating, training, coaching and development; provides hands on daily leadership to improve and maintain team performance and is directly responsible for performance management process (performance evaluations, mentoring, corrective action, hiring) for all direct reports.
- 15% – Drives Results – Maintains key performance metrics for individual direct reports, analyzes team results, troubleshoots operational problems, and completes team reports as required; Works with upper management to identify operational improvements, identify opportunities for process efficiencies and fosters cross-functional partnerships.
Direct Manager/Direct Reports:
- This Position typically reports to the Manager, Trade Credit Services
- This Position has up to 8 Direct Reports
Travel Requirements:
- Typically requires overnight travel less than 5% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be 18 years of age or older
- Must be legally permitted to work in the United States
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Ability to draw accurate conclusions from financial documentation
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Excellent written and verbal communication skills
- Consumer & Commercial Credit underwriting experience; An understanding and knowledge of the principles/disciplines of commercial underwriting and credit program administration.
- Strong analytical skills with experience transforming data into actionable information.
- Exhibited ability to work independently.
- A strong grasp of credit and customer service/call center management skills. Able to manage/coordinate customer servicing levels. Understands how to structure and manage staffing, manage collections and effective receivables management relative to operational structure and servicing needs.
- 1+ year of previous leadership experience strongly preferred.
- Track record of successfully managing and delivering multiple, simultaneous projects.
- Able to strategically analyze, define, and solve business problems and opportunities. Exhibited ability to work independently, and as part of a larger group of teams
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years of Work Experience:
- 4
Preferred Years of Work Experience:
- 4
Minimum Leadership Experience:
- 1
Preferred Leadership Experience:
- 1
Certifications:
- None
Competencies:
- Directs Work
- Self-Development
- Builds Effective Teams
- Drives Engagement
- Ensures Accountability
- Instills Trust
- Communicates Effectively
- Customer Focus
- Drives Results
Hybrid – An associate in a hybrid role blends in-office and remote/virtual working to complete their job duties. An associate may be required to work from a designated Home Depot location on some days, and may work from a virtual/remote location on others. We also refer to this as location – flex.
Learn more about our 4 different work locations. Additional information will be provided during the application process.As part of the application process for this role, there will be an online assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment right after you submit your application. Once you click on the link to start the assessment, you will have 96 hours to finish it. You may stop and restart the assessment as many times as you like within the 96-hour time frame.
During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:
- Professional Experience
- Learning Potential
- Responsibility
- Customer Focus
If you have a disability and would like to ask for an accommodation for the assessment, or you would like more information about the assessment, please click here.
Store Location
9090
2455 PACES FERRY RD
Atlanta, GA
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