SUMMARY
This position is responsible for appropriately distributing all incoming faxes in the RHC Clinics. This position will also ensure that all incoming and outgoing referrals are closed in a timely manner.
To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability to be successful.
DUTIES/RESPONSIBILITIES (include but are not limited to the following)
- Distribute all incoming faxes to the appropriate person and make sure all processes are followed to close the loop.
- Collaborate with outside providers and facilities to ensure that we have appropriate documentation to close outgoing referrals.
- Send encounters to referring providers to ensure they have appropriate documentation to close outgoing referrals.
- Complete portal deactivation on all patients once they reach the age of 12 and 18 years old.
- Help answer incoming phone calls during high call volumes and direct incoming phone calls to the appropriate personnel or department.
- Schedule, reschedule and cancel appointments for providers as needed.