Job Title
Service Technician

Report To
Service Manager /Property Manager

Job Summary
The Service Technician reports directly to the Service Manager - and is responsible for performing make ready repairs to all vacant units prior to move-in. He/She must represent the company in its relations with residents, employees and local vendors and reflect the attitudes, policies and general personality of the company.

Essential Duties and Responsibilities (Performs other duties as assigned by the Manager or Service Manager)

• Assist the Service Manager or Housekeeper with their work if necessary.
• Perform repairs to make-ready units in a timely manner.
• If responsible for 24 hour on-call, as scheduled by the Superintendent, respond to on-call paging.
• Assist the Grounds personnel with trashing out units if necessary.
• Assist the Service Manager with inventory control and utilization of maintenance materials and supplies.
• Inspect property for improvements and repairs and review with the Service Manager.
• Perform work order requests if necessary.
• Assist the Service Manager with maintenance requests.
• Ensure that the grounds are free of litter at all times.
• Operate and perform scheduled maintenance properly on all equipment.
• Know the location of gas and water meter emergency cut offs, all apartment and fixture cut offs, and sewer clean outs.
• Paint interior and exterior when required.
• Maintain a professional appearance in uniform and display a good attitude at all times. Be aware of personal hygiene and cleanliness while on the job.
• Understand the importance of a good attitude and “team spirit”. Work well with other staff members.
• Be cooperative in helping at another site when needed and be flexible to transfer to another property if needed.
• Assist the Property Manager or other staff members when requested.
• Perform work orders with “same day completion” in mind.
• Review work orders with Service Manager on a daily basis.
• Responsible for adherence to policies outline outlined in Employee handbook.
• Responsible for keeping the Maintenance shop clean and in order at all times.
• Responsible for the security of the property at all times. Keeping all keys to the property on His/her personal possession and refuse to give any unauthorized person “master” keys. Master keys are never permitted to be given to contractors, vendors, or other persons not employed by Drucker + Falk.
• Must report for work and punch in and out on time. Report any “leave time” to the superintendent.
• Be immediately available in the event of snow.
• Report immediately any incidents or accidents occurring on the site to the Property Manager.
• Follow the Maintenance General Operating Policies.
• Performs other duties as assigned.

Working Conditions

• Position may require night/weekend work.
• Required to be on call.
• Duties performed both inside and outside, even in extreme temperatures of below 32 degrees and above 100 degrees.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics.
• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Organizational Support - Follows policies and procedures; Supports organization's goals and values.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

• Current driver's license, CFC Certificate (Where Needed)

Other Skills and Abilities

• HVAC, Plumbing, Carpentry, Electrical skills, Pool certification (if required)
• Knowledge of OSHA regulations, MSDS standards

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include peripheral vision and depth perception.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to toxic or caustic chemicals; outside weather conditions and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; extreme cold; extreme heat and vibration. The noise level in the work environment is usually moderate.