WI3829858

1

Bachelor's Degree

Bachelors Degree

Unspecified

40

JOB REQUIREMENTS: Genesis10 is seeking a Site IT Support Analyst II with
our client. This is a 12-month contract position. This role pays
\$18-22/hour W2 based on experience. This on-site role is located in Oak
Creek, WI. Job Description: Individuals in this job position perform
work at the entry level within this job family. Site IT Support (SIS)
Analyst II are business, function, or process specialists and can be
technology generalists or specialists. Demonstrates the ability to
clearly express ideas, risks both verbally and written, in a positive
and effective manner to their supervisor and team members, and business
stakeholders. Effective in communicating status to the team.
Demonstrates confidence and active listening to confirm understanding of
the customer needs to support the deliverable. They act within
well-defined policies and procedures and can explain them to others with
supervision. Normal focus is on existing products or processes.
Responsibilities: Onsite Technology Support provides in-person
assistance to employee end users including: Responds to telephone calls,
emails, and personnel requests for technical support. Provide support to
end users on a variety of issues. Identifies, researches, and resolves
technical problems. Maintaining and troubleshooting a range of user
problems including PC hardware/software/LAN and voice network Diagnosing
problem source through discussions with users and coordinating with
internal IT organization support and operations groups and/or with
vendors to resolve problems Acquiring, installing, and upgrading PC
components and software and planning for/responding to service outages
and other problems Training users on use of new technology and software
Performs pro-active monitoring of client\'s computer systems through
appropriate tools. Documents, tracks, and monitors problems to ensure
timely resolutions. Participates in various IT projects working with
internal and external teams. Support a small Site(s) within country -
oversight of up to 200 IT end users, no direct reports Maintaining IT
hardware equipment inventory. Requirements: A 4-year degree in Computer
Science, Engineering, or related discipline. Strong interaction and
interpersonal skills specifically listening, providing guidance, Strong
analytical abilities to quickly resolve technical problems, evaluate
alternative approaches and to recommend the most feasible and economical
solutions. Follow company standards and apply policies consistently.
Strong verbal communication skills, including the ability to document
operations procedures Availability to work rotating shifts and holidays
A Fluency in English A driving license (B) About Genesis10: For six
consecutive years, Staffing Industry Analysts ranked Genesis10 a top
staffing firm in the U.S., placing thousands of consultants and
employees in\... For full info follow application link. Genesis10 is an
Equal Opportunity Employer/Minorities/Female/Disabled/Veteran \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/EC09BAD7BFDE4547