Senior Support Software Engineer

Customer Success and SupportRemote, Texas Arizona Colorado Georgia Illinois Indiana Michigan Minnesota North Carolina Nevada Ohio Pennsylvania Oregon

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Description

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary

As a member of the Splunk Support Operations Team, you will be helping to build and maintain systems that allow us to better serve our customers. Our systems availability and correctness are paramount to operations for our internal users.
We're looking for a Senior Support Software Engineer to help us maintain existing support owned tools in addition to helping us think outside the box when it comes to innovation. This role empowers you to be a catalyst for positive change, driving innovation and improvement across the Support organization. Your ability to ideate, build consensus, and effectively roll out changes will be pivotal in improving troubleshooting time for technical support engineers, and ultimately for the Splunk customer experience.

What you'll get to do

Our operations team maintains an internal tool that allows technical support engineers to effectively troubleshoot. You’ll be responsible for evaluating new opportunities to advance the services capabilities based on feedback and our ever-growing platform of services, ensure a user friendly experience for our engineering and development teams, integrate with our internal on-premise and cloud utilities and develop on an innovative suite of products and services.
As a member of the operations team, you’ll also get to work with engineers and developers all across our organization, allowing you access to services and features that could be used for further development, as well as provide feedback ahead of core launches.

Must-have Qualifications

  • Proficient in utilizing Docker for containerization of applications.
  • Expertise in managing and orchestrating applications using Kubernetes.
  • Coding proficiency in the following languages with the ability and interest to quickly learn new languages: Python, Shell Scripting (Bash), intro level experience with React (JavaScript) is a bonus.
  • Linux server management experience.
  • Familiarity with AWS Data Center instances
  • Excellent communication skills and a history of collaborating effectively with cross-functional teams. Your audience for the internal tool is your fellow Splunkers!
  • Operational excellence: you think beyond feature delivery into how your code and systems are serving customers in production.

What we offer

  • A constant stream of new things to learn. You'll learn how our whole stack works, from service deployments to operational execution in the wild. We're also always expanding into new areas like bringing in open source projects and contributing back, exploring new technologies, and seeking new ways to make our ecosystem more developer-friendly.
  • Impact. We give our engineers an environment in which they can contribute from day one while also providing opportunities for learning and growth.
  • Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
  • A stable, collaborative and supportive work environment. We are remote friendly and flexible. You can choose to work from a Splunk location or you can be in any US time zone and work with the rest of the team around the globe.
  • Work-life balance. We don't expect people to work 12-hour days. We want you to have a successful time outside of work too. We trust our colleagues to be responsible with their time and commitment, and believe that balance helps cultivate an outstanding environment.

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Note:

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $174,800.00 - 240,350.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $157,320.00 - 216,315.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $139,840.00 - 192,280.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com.

Thank you for your interest in Splunk!

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