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Service Relationship Manager
Date Posted: 04/22/2024
Job #: 3055829
Location: Lone Tree
Change people's lives and love what you do! Cochlear is the most
recognized brand in hearing health care.
Service Relationship Manager
Deadline to apply by April 27th, 2024
About the role
The Service Relationship Manager is responsible for building and maintaining
relationships with both field and clinical partners to ensure their
satisfaction and loyalty. This role requires an appropriate sense of urgency
in resolving account related issues with a focus in partnering across work
groups to ensure timely and accurate fulfillment of orders and expectations.
The Service Relationship Manager will provide responsive, proactive, and
complete service to Cochlear's customers through all communication channels.
Their primary goals are to understand the needs and expectations of our
professional partners/customers and ensure that their regional accounts are
set up for success by providing sufficient reporting and communication. The
Service Relationship Manager will demonstrate a high degree of integrity,
empathy, sensitivity, and patience when working with our professional
partners/customers.
Members of this team can be based remotely in the United States or operate out
of our headquarters in Lone Tree, CO.
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