Insurance Call Center Supervisor
Member and Provider Services Supervisor (Insurance)
Summary:
Premier Administrative Solutions (PAS) is a Third-Party Administrator (TPA) which provides a wide range of administrative services to insurance companies, sharing organizations, insurance marketing organizations, and employers. One such service is Member and Provider Services, where inbound calls, outbound calls and correspondence from members or covered individuals and their providers are managed.
This service is provided subject to service level agreements which mandate a high level of service, including telephone service, accuracy, call resolution and satisfaction. The Member and Provider Services Supervisor provides leadership and coordinates activities of the call center department.
To best serve its clients and their members, PAS’ Member and Provider Service Department is organized into Teams, each serving a specific client and/or product they offer. Each Team is managed by a Supervisor, responsible for delivering service excellence and providing the tools to do so.
Essential Duties and Responsibilities:
Supervisory Responsibilities: 2 + employees in a growing department
Primary Performance Expectations:
Performance review for each Supervisor is ongoing, with formalized reviews quarterly. The results of the quarterly reviews will determine increases in responsibility, compensation, and incentive compensation. Performance expectations or goals are as follows:
Team Telephone Service Levels
Individual Production Level
Team Quality Level
Team Satisfaction Level
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Insurance Call Center Supervisor – Clearwater, FL
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Qualifications, Experience, and Competencies:
Certificates, Licenses, Registrations:
Computer Skills:
Environmental Factors/Physical Demands:
Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to repetitive motion such as typing, data entry and vision to monitor. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.
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Insurance Call Center Supervisor – Clearwater, FL
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