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30 results for Help Desk Analyst in Philadelphia, PA

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We are offering a long-term contract employment opportunity for a Help Desk Analyst in the healthcare, hospitals, and social assistance industry located in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for supporting users across the health system, managing patient portal issues, and ensuring a high level of customer service.

Responsibilities:
• Address user issues across all departments within the health system, including corporate and hospital departments.
• Provide support to the patient portal, including password resets and navigation assistance.
• Uphold the health system's "patient first" motto in all interactions and services.
• Apply your customer service experience from diverse backgrounds to enhance user satisfaction.
• Handle all communication over the phone, providing efficient and effective solutions to user inquiries.
• Manage your schedule to ensure availability during required hours.
• Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency.
• Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience.

• Prior experience in the Healthcare, Hospitals, or Social Assistance industry is required.
• Proven experience as a Help Desk Analyst or similar role is essential.
• Proficiency in using Microsoft Suite, particularly Microsoft Access, is necessary.
• Demonstrated skills in Call Center Customer Service are highly desirable.
• Familiarity with Active Directory and Configuration Management is required.
• Experience in troubleshooting and resolving connectivity issues is a must.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills and the ability to work collaboratively with other team members.
• Ability to provide high-quality customer service, demonstrating patience and problem-solving abilities.
• Willingness to stay updated with system information, changes, and updates.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

30 results for Help Desk Analyst in Philadelphia, PA

Help Desk Analyst

Philadelphia, PA
remote
Temporary
- USD / Hourly
We are offering a long-term contract employment opportunity for a Help Desk Analyst in the healthcare, hospitals, and social assistance industry located in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for supporting users across the health system, managing patient portal issues, and ensuring a high level of customer service. Responsibilities: • Address user issues across all departments within the health system, including corporate and hospital departments. • Provide support to the patient portal, including password resets and navigation assistance. • Uphold the health system's "patient first" motto in all interactions and services. • Apply your customer service experience from diverse backgrounds to enhance user satisfaction. • Handle all communication over the phone, providing efficient and effective solutions to user inquiries. • Manage your schedule to ensure availability during required hours. • Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency. • Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience.
2025-05-28T13:48:45Z

Help Desk Analyst

Wilmington Nt, DE
onsite
Temporary
- USD / Hourly
We are offering a long term contract employment opportunity for a Help Desk Analyst in Wilmington, Delaware. In this role, you will be assisting with device support, managing accounts, and providing excellent customer service in the tech industry. This is an on-site position where you'll utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, and more. Responsibilities: • Provide efficient support for various devices including Android, Mac, and Apple Devices • Utilize Microsoft and Excel for account management and data processing • Handle account creation and removal in a timely and accurate manner • Apply knowledge of Cisco and Citrix Technologies to troubleshoot and resolve issues • Ensure proper configuration management and deployment of computer hardware • Use Active Directory for account management and access control • Assist with Windows 10 issues and provide necessary updates • Maintain accurate customer records and respond to customer inquiries promptly • Monitor customer accounts and take appropriate action when needed.
2025-05-22T14:04:30Z

Help Desk Analyst

Hamilton Township, NJ
onsite
Permanent
50000.00 - 55000.00 USD / Yearly
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.
2025-05-21T16:49:07Z

Desktop Support Analyst

15th Floor Corp is Finance, PA
onsite
Temporary
- USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Pennsylvania. In this role, you will provide technical assistance and support for hardware, software, and peripheral devices while ensuring a seamless user experience. This is an excellent opportunity to work in a dynamic environment where your problem-solving and technical expertise will make a meaningful impact. Responsibilities: • Install, repair, upgrade, and maintain computer hardware, software, and peripherals to ensure optimal performance. • Diagnose and resolve technical issues while providing clear and effective communication to end-users. • Educate users on the proper operation and usage of systems and devices to enhance productivity. • Offer procurement recommendations and develop technical specifications for departmental purchases. • Conduct ongoing evaluations of the local computing environment, proposing improvements to processes or technology. • Support the analysis and testing of technical products, systems, and software, taking lead roles in evaluation or implementation projects as needed. • Perform thorough testing for product evaluations and deployments, ensuring solutions meet user requirements. • Maintain accurate inventory records and update system tickets and assignments in compliance with established procedures.
2025-05-28T13:58:44Z

Desktop Support Analyst

15th Floor Corp is Finance, PA
onsite
Temporary
- USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Pennsylvania. In this role, you will provide hands-on technical support for hardware, software, and peripheral devices, ensuring smooth operations for end-users. This is an excellent opportunity to work in a dynamic environment, assisting a diverse range of users and contributing to technology improvement initiatives. Responsibilities: • Perform installations, upgrades, and maintenance for hardware, software, and peripherals to ensure optimal performance. • Troubleshoot technical issues, provide solutions, and address user inquiries effectively and efficiently. • Educate users on the proper operation and efficient use of systems and equipment. • Provide procurement recommendations by developing technical specifications for departmental purchases. • Conduct regular evaluations of the local computing environment and suggest improvements for processes or technology. • Assist in analyzing technical products and systems, occasionally leading technology evaluation or implementation projects. • Perform product testing for evaluation and deployment, ensuring solutions align with user requirements. • Maintain accurate inventory records and update them as necessary. • Update tickets and assignments in accordance with established procedures to maintain clear communication and tracking.
2025-05-28T13:58:44Z

Desktop Support Analyst

15th Floor Corp is Finance, PA
onsite
Temporary
- USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Pennsylvania. In this role, you will be responsible for providing technical support across hardware, software, and peripherals, ensuring seamless operations for users. This is an excellent opportunity to contribute your expertise to a dynamic environment while enhancing the overall technology experience for the organization. Responsibilities: • Install, upgrade, repair, and maintain hardware, software, computer peripherals, and scientific research equipment. • Diagnose and resolve technical issues while addressing user inquiries and providing effective solutions. • Educate users on the proper operation and usage of systems and equipment. • Offer procurement advice and develop technical specifications to guide departmental purchases. • Conduct ongoing assessments of the local computing environment, recommending improvements to technology and processes. • Assist in analyzing technical products and systems, and lead technology evaluation or implementation projects. • Execute product testing for evaluation and deployment, ensuring solutions align with user requirements. • Maintain accurate inventory records and update them as needed. • Log and update tickets and assignments in accordance with established protocols.
2025-05-28T13:58:44Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
37.00 - 43.00 USD / Hourly
We are looking for a skilled IT Lead to join our team on a long-term contract basis in Philadelphia. In this role, you will provide hands-on support for IT systems, troubleshoot hardware and software issues, and enhance employee digital experiences. This is an exciting opportunity to collaborate with a forward-thinking IT team and contribute to the delivery of innovative technology solutions. For immediate consideration, please contact Abigail Fox. Responsibilities:• Manage and mentor a small team of IT professionals, fostering collaboration and ensuring high-quality service delivery.• Develop and implement strategies to improve employee digital experiences, focusing on automation and process optimization.• Provide technical support for hardware and software issues, including troubleshooting and resolving complex problems.• Oversee the deployment and maintenance of IT equipment, ensuring smooth onboarding and equipment refresh processes.• Collaborate with vendors to manage outsourced services, negotiate contracts, and monitor service level agreements.• Utilize the ServiceNow platform to ensure efficient and timely resolution of technology-related issues.• Enhance employee digital literacy by designing initiatives that promote the effective use of tools such as the O365 platform.• Work closely with security teams to ensure compliance with data protection policies and implement robust security practices.
2025-05-14T14:28:48Z

Desktop Support Analyst

15th Floor Corp is Finance, PA
onsite
Temporary
- USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Pennsylvania. In this role, you will provide technical expertise to ensure the smooth operation of hardware, software, and peripheral systems. Your work will directly support end-users, helping them resolve technical issues and optimize their use of technology. Responsibilities: • Install, repair, and maintain hardware, software, and computer peripherals to ensure functionality and efficiency. • Diagnose and troubleshoot technical problems, providing timely solutions to end-user issues. • Educate users on proper system usage and best practices for equipment operation. • Offer recommendations for procurement and provide technical specifications to assist with departmental purchasing. • Analyze the local computing environment and suggest improvements to enhance technology and processes. • Participate in evaluating and implementing new technologies, leading projects when necessary. • Conduct testing to ensure products meet user requirements and deployment standards. • Maintain inventory records and update them as needed to ensure accuracy. • Document and update tickets and assignments following established procedures.
2025-05-28T13:58:44Z

Desktop Support Analyst

Newark, DE
onsite
Contract / Temporary to Hire
- USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in the Newark, DE region. In this role, you will provide technical assistance and resolve issues related to Apple devices, Mac OS, and mobile device management. This position requires a proactive individual with strong problem-solving abilities and excellent communication skills. Responsibilities:• Provide technical support for Apple devices, including troubleshooting hardware and software issues.• Manage mobile devices using JAMF Casper Suite and ensure efficient device configurations.• Address and resolve challenges related to Mac OS and iOS platforms.• Document processes and create user guides, procedure manuals, and business correspondence.• Assist users with setting up and maintaining their devices, ensuring optimal functionality.• Monitor and maintain systems to ensure a seamless user experience.• Communicate effectively with team members and clients to deliver timely resolutions.• Stay updated on the latest technologies and best practices for Apple device management.• Collaborate with other IT professionals to implement solutions and optimize system performance.
2025-06-12T19:24:07Z

Desktop Support Analyst

15th Floor Corp is Finance, PA
onsite
Temporary
- USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Pennsylvania. In this contract position, you will be responsible for delivering technical support, troubleshooting issues, and ensuring smooth operation of computer systems and peripherals. This role requires a proactive individual with strong customer service skills and the ability to collaborate across various departments. Responsibilities: • Install, repair, upgrade, and maintain computer hardware, software, and peripherals to ensure optimal performance. • Diagnose and resolve technical issues independently, providing clear and timely solutions to users. • Educate users on the proper usage and functionality of systems and equipment. • Offer procurement recommendations and develop technical specifications for departmental purchases. • Evaluate the local computing environment and propose technology or process improvements. • Assist in analyzing technical products and systems, leading technology evaluation and implementation projects as needed. • Conduct testing for product evaluations and deployments, ensuring solutions align with user requirements. • Maintain and update inventory records to ensure accuracy and accountability. • Follow established procedures to update tickets and assignments efficiently.
2025-05-28T13:54:06Z

Desktop Support Analyst

Princeton, NJ
onsite
Permanent
50000.00 - 65000.00 USD / Yearly
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls. Responsibilities: • Deliver both remote and deskside support to staff, addressing software, hardware, and network problems. • Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals. • Take charge of managing user accounts and controlling access in Active Directory and O365. • Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools. • Document all troubleshooting steps and IT procedures for future reference within the team. • Collaborate effectively with other members of the IT team to escalate and resolve complex issues. • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
2025-05-15T13:24:18Z

Rebates Analyst

Wilmington, DE
onsite
Permanent
- USD / Yearly
Successful client in the Wilmington, Delaware area seeks a Rebates Analyst with outstanding communication skills. As the Rebates Analyst, you will take action on and ensure accuracy on all rebate transactions, post and update customer accounts, develop analysis on current and future sales, and assist with year end auditing activities. The ideal candidate for this role should have strong computer knowledge, attention to detail, and outstanding teamwork skills. Primary Responsibilities· Maintain and update internal database· Process customer rebates· Review and approve invoices· Implement and develop process improvements· Monitor rebates accruals· Create pricing strategies and programs· Ensure payments are received efficiently and timely· Assist with auditing rebate pricing and guidelines
2025-05-21T12:53:56Z

Financial Analyst

Princeton, NJ
onsite
Permanent
85000.00 - 95000.00 USD / Yearly
The salary is 85,000 - 95,000. Benefits include paid time off and healthcare insurance. This role is essential in aiding financial planning and analysis efforts, emphasizing the development of financial models, leveraging data visualization tools (e.g., Power BI), and contributing to strategic decision-making. This opportunity involves close collaboration with senior management, private equity investors, and cross-functional teams to achieve the organization's financial goals. Serves the company in the following capacities: • Provide support for financial analysis, strategic planning, and financial reporting, including activities such as acquisitions and geographic expansion.• Reports directly to the Manager of Financial Planning and Analysis (FP& A).• Collaborates with the Chief Financial Officer (CFO) and private equity (PE) investors to meet all financial reporting requirements.• Work cross-functionally to contribute to the objectives of the global finance organization.
2025-06-04T07:28:51Z

CTO - Chief Technology Officer

Avenel, NJ
onsite
Permanent
120000.00 - 150000.00 USD / Yearly
Essential Duties and Responsibilities: • Oversee and work with Managed Service Provider (MSP): servers, networks, cybersecurity, data and back-up recovery capabilities • Manage all hardware and software - selection, implementation • Manage hardware lifecycle • Manage external developers supporting applications • Support technology initiatives and projects • Manage external vendors - telecoms, cabling • Perform cybersecurity penetration testing • Oversee help desk activities; provide back up support when needed • Set technology policies and standards - e.g., BYOD, User desktop, password management, data loss prevention • Maintain asset inventory and software listing • Maintain all IT contracts and agreements • Develop and maintain network topology and infrastructure architecture diagrams • Create/manage annual budgets and capital investment plans • Manage one desktop support staff Education and/or Work Experience and Other Requirements: • Bachelor's degree, preferably in computer science or a related discipline • Understanding of technology infrastructure - servers, networks • Experience leading the selection of applications, working with Users, and implementing new systems (SDLC) • Experience managing IT vendors • Understanding of IT risks and mitigation techniques including cybersecurity and data loss • Skilled in IT management - IT documentation, budget management • Strong communication and interpersonal skills • Disciplined and organized manager • Results orientation • Flexible and easily adapts to new issues and challenges
2025-06-09T18:54:30Z

Business Systems Analyst

Princeton, NJ
onsite
Permanent
110000.00 - 120000.00 USD / Yearly
The salary for this opportunity is 110,000 – 120,000. Benefits include Dental insurance, Medical insurance, 401(k) and Vision insurance My client, a transportation company in the Princeton area, has an opportunity for a Business Systems Analyst.<ul><li>Business Systems Analyst reviews, analyzes and evaluates user needs to create systems solutions that support overall business strategies.</li><li>The Business Systems Analyst – Finance is the technical liaison between the Information Technology and Finance Teams having both business and technical expertise. </li><li>Documents system requirements, defines scope and objectives and creates system specifications that drive system development and implementation.</li><li>Develops process documentation and project plans. Creates flowcharts, process maps, and diagrams.</li><li>Supports cross-functional activities and working sessions during projects' design and implementation phases.</li><li>This team member will work on advanced, complex technical projects and business processes to improve operational efficiencies, quality, and services. </li><li>The Business Systems Analyst – Finance will be the subject matter expert in all aspects of Warehousing and Transportation Rating, Invoicing, Collections, and Vendor Payments. This role will also design and support financial integrations between Operational Applications (Warehouse Management Systems and Transportation Management Systems) and our Financial ERP Application.</li><li>Designs and prepares documentation, training materials, and communications supporting new processes. May deliver training to impacted business units.</li><li>Works autonomously.</li><li>Goals are generally communicated in solution or project goal terms.</li></ul>
2025-06-13T13:04:52Z

Quality Assurance Analyst

Princeton, NJ
onsite
Permanent
100000.00 - 110000.00 USD / Yearly
We are in need of a Quality Assurance Analyst to join our team in the insurance industry located in Central, New Jersey. As a Quality Assurance Analyst, you will play a crucial role in ensuring the integrity and quality of our systems and processes. This position involves leading quality assurance initiatives, designing and executing test cases, developing automated test scripts, and validating data accuracy. Responsibilities:• Lead quality assurance initiatives for Property & Casualty insurance projects, ensuring compliance with quality standards.• Team up with cross-functional groups, including developers, business analysts, and product owners, to establish testing strategies.• Design, document, and execute extensive test cases derived from business requirements and technical specifications.• Keep detailed records of test cases, test outcomes, and defect tracking.• Conduct hands-on tests, including functional, regression, integration, and user acceptance testing.• Develop and maintain automated test scripts to enhance testing efficiency and coverage.• Leverage coding skills to customize and enhance testing frameworks as necessary.• Write and execute SQL queries to validate data integrity and accuracy.• Analyze and troubleshoot data discrepancies between systems.
2025-05-15T13:24:18Z

Business Systems Analyst

Princeton, NJ
onsite
Permanent
80000.00 - 120000.00 USD / Yearly
We are in search of a proficient Business Systems Analyst to join our team in the insurance industry. The position is based in Central, New Jersey. In this role, you will be expected to collaborate with various teams and stakeholders, analyze and document requirements, and provide ongoing support for implemented systems. Responsibilities: • Engage with business stakeholders to collect, scrutinize, and document requirements.• Convert business requirements into comprehensive functional and technical specifications.• Collaborate intensely with development, QA, and IT teams to guarantee the successful execution of technology solutions.• Conduct data analysis to spot trends and offer actionable insights.• Lead workshops, meetings, and discussions to ensure project alignment.• Create and uphold project documentation, including business requirements, process flows, and user stories.• Support User Acceptance Testing and offer continuous support for systems in use.• Use business analysis tools such as Atlassian Jira and Confluence effectively.• Apply Agile and Scrum methodologies in project management.• Conduct business process modeling and data analysis.• Leverage proficiency in SQL and data analysis tools.• Understand and apply insurance processes, terminology, and regulations.
2025-06-03T21:34:01Z

Financial Data Analyst

Princeton, NJ
remote
Temporary
18.00 - 19.00 USD / Hourly
We are looking for a motivated Financial Data Analyst to join our team on a long-term contract basis. This role is 100% remote, and offers an excellent opportunity to develop your skills in data analysis while working in a dynamic environment. If you are passionate about data analysis and financial markets, we encourage you to apply. Responsibilities:• Analyze and interpret financial data to provide actionable insights.• Work with structured and unstructured text data to extract relevant information.• Utilize advanced Microsoft Excel functions to manage and analyze datasets.• Collaborate with team members to support various financial projects and initiatives.• Ensure accuracy and consistency in numeric data entry and reporting.• Apply knowledge of financial markets to contribute to strategic decision-making.• Operate and adapt to various financial software tools efficiently.• Assist in creating reports and presentations to communicate findings effectively.• Maintain organized records and documentation to support analysis activities.• Stay updated on industry trends and best practices in financial data analysis
2025-06-13T13:04:52Z

IT Director

Feasterville Trevose, PA
onsite
Permanent
150000.00 - 170000.00 USD / Yearly
We are offering an exciting opportunity for an IT Director in FEASTERVILLE TREVOSE, Pennsylvania. As an IT Director, you will play a crucial role in overseeing and managing all IT operations across the company, maintaining the network environment, and driving the development of innovative technical solutions. Responsibilities: • Oversee the strategic planning and execution of all IT operations • Establish and maintain the network environment and security protocols • Manage support and maintenance of existing applications • Drive the development and implementation of innovative technical solutions • Actively participate in hardware and software evaluations • Oversee the management of vendor contracts and make informed purchasing decisions • Maintain accurate records and ensure compliance throughout the purchasing process • Stay updated on industry trends and ensure compliance with security measures and safeguards • Communicate updates to IT policies and procedures effectively • Explain technical concepts to both technical and non-technical managers and employees • Collaborate with various organizational leaders to build consensus on strategies and tactics • Utilize skills in Cisco Technologies, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, ERP Solutions, Backup Technologies, Computer Hardware, Contracts, Deployments, Deskside Support.
2025-06-05T14:09:08Z

Product Support Specialist

Bridgewater, NJ
remote
Permanent
92000.00 - 110000.00 USD / Yearly
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul>
2025-05-22T13:04:37Z

Sr. Financial Analyst

Wilmington Nt, DE
onsite
Permanent
- USD / Yearly
Our client is a growing manufacturer that is hiring a Senior Financial Analyst on a direct hire basis. The Senior Financial Analyst should have exceptional technology skills including but not limited to, Microsoft Excel/Access, and JD Edwards. In this Senior Financial Analyst role, you will analyze and report on past performance, industry trends, KPI’s, pricing and other key financial and operational data in order to advise management on the allocation of resources to best accomplish corporate goals. This is a high visibility role with opportunity for career and professional growth within the organization. Major Responsibilities· Analysis of financial and operations processes· Prepare reporting packages· Assist in closing process· Identify potential financial risks· ROI analysis· Compliance Management· Ad hoc projects· Develop and maintain financial reports in internal database· Annual Budgets/Monthly Forecast
2025-05-21T19:14:06Z

Product Support Specialist

West Long Branch, NJ
onsite
Permanent
60000.00 - 85000.00 USD / Yearly
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform. Responsibilities: • Handle technical support tickets, with a focus on product-related concerns. • Deliver high-quality product support to customers, addressing inquiries related to our platform. • Utilize SQL queries to delve into customer data and investigate issues. • Aid customers in understanding product features, best practices, and technical configurations. • Collaborate with the development team to identify, escalate, and rectify software bugs. • Work hand-in-hand with product managers, engineers, and customers to elevate the user experience. • Develop and upkeep support documentation to streamline troubleshooting processes. • Contribute to improving the platform by providing valuable feedback from customers.
2025-05-15T13:24:18Z

Sr. Financial Analyst

Woodbridge, NJ
onsite
Temporary
45.00 - 55.00 USD / Hourly
We are offering a contract to permanent employment opportunity for a Sr. Financial Analyst in Woodbridge, New Jersey. As a Sr. Financial Analyst, you will be instrumental in supporting finance functions including forecasting, analytics, and financial planning. Responsibilities:<ol><li>Strategic Financial Planning: Develop, implement, and oversee financial strategies, including forecasting, budgeting, and long-term financial planning to support business objectives. </li><li>Financial Reporting and Compliance: Manage accurate and timely financial reporting while ensuring compliance with relevant regulations, tax laws, and corporate policies. Strong knowledge of ERP systems is typically required. </li><li>Team Leadership and Development: Lead and mentor the finance team, ensuring effective performance management, training, and collaboration to foster a high-performing department. </li><li>Risk Management: Identify and mitigate financial risks by evaluating business activities, reviewing internal controls, and ensuring the organization’s financial stability. </li></ol>Data Analysis and Decision Support: Analyze financial data, develop KPIs, and provide actionable insights to senior management to guide decision-making and drive operational efficiency.
2025-06-10T16:48:43Z

IT Director

Woodbridge, NJ
onsite
Permanent
130000.00 - 145000.00 USD / Yearly
Position Overview: A growing organization is seeking an IT Director with broad IT expertise to oversee and manage its technology infrastructure. This role is designed for a proactive, hands-on IT generalist with experience supporting small to mid-sized businesses, particularly in a manufacturing environment. The ideal candidate will have a demonstrated ability to handle diverse responsibilities, including hardware, software, networks, and IT security, while implementing technology-driven solutions that drive operational efficiency. Key Responsibilities: Partner with external IT service providers to manage and monitor servers, networks, cybersecurity, and disaster recovery processes. Oversee the management and lifecycle of hardware, ensuring optimized sourcing, deployment, and upgrades. Collaborate with external developers as needed to maintain and enhance business applications. Work closely with internal stakeholders to streamline processes and improve operational efficiency through technology solutions. Coordinate and lead IT-related initiatives and strategic projects to support business goals. Manage relationships with external vendors, including telecom and cabling services. Conduct cybersecurity initiatives, such as penetration testing and risk mitigation strategies. Oversee the end-user support function and provide direct backup assistance when necessary. Develop, implement, and enforce IT policies and standards, such as BYOD and data protection protocols. Maintain IT asset inventory and software license tracking. Maintain updated documentation of IT contracts, network topology, and infrastructure architecture. Develop and manage the annual IT budget and related capital investment plans. Supervise one desktop support staff member and oversee the broader IT function.
2025-06-13T13:58:47Z

Workday Systems Support Specialist I

Philadelphia, PA
onsite
Temporary
55.00 - 58.00 USD / Hourly
We are looking for a skilled Workday Systems Support Specialist to join our team in Philadelphia, Pennsylvania. In this long-term contract position, you will play a key role in providing technical support and guidance for Workday systems, ensuring optimal functionality and user satisfaction. This role requires a proactive problem solver who is passionate about improving processes and delivering exceptional service. Responsibilities: • Provide Tier 2 support for Workday systems, addressing and resolving technical issues to maintain system reliability. • Deliver training sessions, both online and in person, to ensure users are proficient in Workday functionalities and best practices. • Collaborate with stakeholders to identify and analyze system challenges, offering effective solutions to enhance performance. • Utilize analytical tools, such as Power BI, to generate insights and reports that support decision-making processes. • Drive continuous improvement initiatives by identifying opportunities to streamline system workflows and processes. • Offer deskside support to end-users, ensuring timely resolution of system-related queries and issues. • Document and share best practices for system usage, contributing to a knowledge base for team members and users. • Partner with cross-functional teams to align system capabilities with business objectives and needs. • Monitor system performance and proactively address potential issues to prevent disruptions. • Stay informed about updates and advancements in Workday systems to maintain expertise and recommend enhancements.
2025-05-27T13:18:58Z

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Technology Doesn't Change the World, People Do.®

30 results for Help Desk Analyst in Philadelphia, PA

Technology Doesn't Change the World, People Do.^®