Dir, Projects (Contact Center Change Management) - REMOTE
Molina Healthcare Arizona; Florida; Texas; Kentucky; Georgia; Nebraska; Ohio; Washington; Iowa; Utah; New Mexico; Michigan; New York; Wisconsin; Idaho; Phoenix, Arizona; Lexington-Fayette, Kentucky; Tampa, Florida; Covington, Kentucky; Warren, Michigan; Syracuse, New York; Grand Rapids, Michigan; Spokane, Washington; Madison, Wisconsin; Roswell, New Mexico; Chandler, Arizona; Racine, Wisconsin; Detroit, Michigan; Cleveland, Ohio; Davenport, Iowa; Las Cruces, New Mexico; Columbus, Ohio; Santa Fe, New Mexico; Jacksonville, Florida; Des Moines, Iowa; Louisville, Kentucky; Bowling Green, Kentucky; Columbus, Georgia; Yonkers, New York; Salt Lake City, Utah; Tacoma, Washington; Cedar Rapids, Iowa; Boise, Idaho; Green Bay, Wisconsin; Bellevue, Nebraska; Provo, Utah; Miami, Florida; Iowa City, Iowa; Vancouver, Washington; Macon, Georgia; Houston, Texas; Atlanta, Georgia; Augusta, Georgia; Akron, Ohio; Rio Rancho, New Mexico; Orlando, Florida; Ann Arbor, Michigan; Austin, Texas; Dayton, Ohio; Layton, Utah; Orem, Utah; Nampa, Idaho; Dallas, Texas; Sterling Heights, Michigan; Lincoln, Nebraska; Omaha, Nebraska; Meridian, Idaho; Sioux City, Iowa; Mesa, Arizona; New York, New York; Rochester, New York; San Antonio, Texas; Cincinnati, Ohio; West Valley City, Utah; St. Petersburg, Florida; Owensboro, Kentucky; Milwaukee, Wisconsin; Bellevue, Washington; Buffalo, New York; Kearney, Nebraska; Kenosha, Wisconsin; Fort Worth, Texas; Grand Island, Nebraska; Tucson, Arizona; Scottsdale, Arizona; Caldwell, Idaho; Savannah, Georgia; Idaho Falls, Idaho; Albuquerque, New Mexico Job ID 2030085JOB DESCRIPTION
Job Summary
Manages people who are responsible for internal business projects and programs involving contact center department or cross-functional teams of subject matter experts, delivering products through the design process to completion. Plans and directs schedules as well as project budgets. Monitors the project from inception through delivery. May engage and oversee the work of external vendors. Assigns, directs, and monitors system analysis and program staff. These positions' primary focus is project/program management and change management, rather than the application of expertise in a specialized functional field of knowledge although they may have technical team members.
KNOWLEDGE/SKILLS/ABILITIES
- Explains and applies accepted methodologies (i.e. identify desired outcomes, analyze current processes/problems, collect/analyze relevant data, uncover root causes, develop performance/process improvement plan and implementation tactics, test recommendation and assess results.)
- Establish and maintain an education and coaching approach for all levels of staff. Continuously evaluates training and coaching needs of the organization as it relates to process improvement. Develops and maintains the necessary curriculum and supporting materials to education staff and leaders.
- Manage multiple contact center projects related to change management and process improvement for the department using staff and matrixed resources
- Staff, organize, monitor, and maintain an effective, consistent Project Management function
- Develop business case, project profile, business requirements, and other project work products for large and strategic-initiative level projects
- Translate strategy into implementation tactics, acting as a change agent
- Prepare and submits comprehensive project status reports to management
- Manage team budget
- Provide leadership in effectively applying Project Management and Business Analysis best practices
- Ensure departmental and individual performance goals are met
- Adhere to and consistently apply organization and departmental policies, procedures, and protocols
- Responsible for leading and overseeing multiple projects and project teams implementing projects of various size (scale), complexity, and duration to deliver business solutions and services to the organization
- Responsible for leading business integration or new business implementation projects which encompass the entire panorama of health plan functions. Project teams are likely to be comprised of cross-functional internal and external resources.
- Oversees direct reports' interactions with internal staff, external corporate departments, and Health Plans to define the project parameters and develop detailed project documentation to include business requirements, project plans, project schedules, workflow solutions, and project status reports and communications
- Projects may vary to include the following: system implementations, internal/cross functional department process improvement initiatives, implementation of new state health plans, and implementation of new product lines
- Provides vision and leadership over the program and determines the measurements for success
- Regularly assesses the program for improvement opportunities, provides goals and shows measurement of success
- Participates and provides oversight on external statements of work
- Perform other duties as assigned
- Comply with required workplace safety standards
- Project Management skills/knowledge
- Able to define and develop an effective project approach for a variety of projects.
- Able to organize complexity into successfully manageable work plans.
- Able to estimate staffing requirements, including resource skills, and assemble a team.
- Able to manage several projects concurrently, or a complex project with multiple sub-teams (overseeing sub-team PM's).
- Able to predict risk areas and have mitigation/contingency strategies designed.
- Can effectively manage and resolve very complex project issues as well as proactively planning to prevent issues.
JOB QUALIFICATIONS
Required Education
Bachelor’s degree required. Years of experience in lieu of education is acceptable.
Required Experience
- 7+ years project management experience
- 7+ years of system implementation experience
- 7+ years managed care experience
Preferred Education
Masters degree preferred
Preferred Experience
- 3+ years in a management role or supervisory experience preferred
- 10+ years project management experience
Preferred License, Certification, Association
PMP or Six Sigma Blackbelt certification preferred
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $97,299 - $227,679 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type: Full Time Posting Date: 01/28/2025ABOUT OUR LOCATION
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