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Global Benefits Analyst (Placement Coordinator) – Night Shift
Global Benefits Analyst (Placement Coordinator) – Night Shift
JOB SNAPSHOT
CRM Lead & Campaign Manager
Kota Jakarta Selatan, ID
The Role
As the CRM Lead & Campaign Manager, you will play a pivotal role in driving our CRM strategy, leveraging Microsoft Dynamics 365, and orchestrating targeted campaigns to enhance customer engagement and retention. This role demands strategic prowess, analytical acumen, and adept campaign management skills.
Key Responsibilities:
- CRM Champion Leadership:
- Champion the adoption and optimization of Microsoft Dynamics 365 as the cornerstone of our CRM strategy.
- Drive the development and refinement of CRM initiatives, aligning them with overarching business objectives and customer-centric principles.
- Advocate for best practices in CRM usage and methodology, fostering a culture of continuous improvement and innovation.
- Act as the primary point of contact for CRM-related inquiries, providing guidance, training, and support to internal stakeholders.
- Collaborate closely with cross-functional teams to understand their unique CRM needs and facilitate the customization of CRM solutions accordingly.
- Proactively identify opportunities to enhance CRM functionality and user experience, driving efficiency and effectiveness across the organization.
- Data Analysis:
- Utilize Microsoft Dynamics 365 analytics tools to derive actionable insights from customer data.
- Analyze customer behavior, trends, and patterns to inform strategic decision-making and campaign planning.
- Develop reporting dashboards and metrics to track CRM performance and measure the impact of initiatives.
- Campaign Planning and Execution:
- Collaborate with marketing to ensure leads are well managed and captured in D365.
- Utilize insights from CRM data analysis to personalize messaging and optimize campaign effectiveness.
- Monitor campaign performance metrics.
The Requirements
- Proven experience (5 years) in CRM strategy development, platform management, data analysis, and campaign management.
- Proficiency in Microsoft Dynamics 365 or similar CRM platforms.
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent project management, communication, and stakeholder management skills.
- Strategic thinker with a customer-centric mindset and a passion for driving business growth through CRM initiatives.
- We welcome applicants from any countries in the Asia-Pacific region
- The role will be based in the home country of the selected candidate
Equal Opportunity Employer
UNSOLICITEDCONTACT
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.
OUR OFFICES
Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.
Meet our people
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
Salmaan Saeed
Massimiliano Abri
Burn Domingo
Theodore Coteok
Karuna Jose
Ana Cristessa Nabuab
Nichelle Daulby
Roberta Jones
Shadab Hemani
Donna O'Riordan
Mitch Dauz
Kerstin Plag
Anna Stonelake
Elise Hunt
Mathew Stewart
Ritu Batheja
Matice Morris
Catarina Carvalho
Soumya Kurup
Leonardo Araujo
Karan Patel
Poonam Yadav
Tom Leigh-Eldredge
Karan Rai
Felipe Pradel
Michael McConnell
Mel Scrutton
Irene Larbi
Kingsley Wang
Charlie (Charlotte) Garrod
Laura Punzón
Nick Alexander
Benjamin Tessier
Paul Dowding
Pei Wang
Emma White
Basil Al Hatoum
Jasmin Bedi
Anshul Garg
Emily Reading
Dominic Ferrari
Suzanne Vaughan
Nuno Arruda
EVENTS
Posse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmJOURNÉE CARRIÈRE ACTUARIAT
September 11 @ 11:00 am - 2:00 pmJOURNÉE CARRIÈRE ACTUARIAT
September 11 @ 11:00 am - 2:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmPosse Annual Virtual Career Fair
July 24 @ 3:00 pm - 6:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmOLA Early Career Symposium
August 4 @ 9:00 am - August 5 @ 5:00 pmJOURNÉE CARRIÈRE ACTUARIAT
September 11 @ 11:00 am - 2:00 pmJOURNÉE CARRIÈRE ACTUARIAT
September 11 @ 11:00 am - 2:00 pmThere are no upcoming events at this time.