Job Description
Administrative Support III - Urology Surgery
Requisition ID
2024-49051
Category
Administrative/Clerical
Overview
Admin III- Urology Surgery Clinic
The Admin III is responsible for performing a wide variety of complex administrative activities for a Section Chief or VP, and/or others as assigned.
Schedule: (Full time, Monday - Friday 8am -4:30pm)
Location:
Central Campus
700 Children's Dr
Columbus, Ohio 43205
United States
Why Nationwide Children's Hospital?
The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children's Hospital, Where Passion Meets Purpose.
Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.
We're 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we'll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.
Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.
Nationwide Children's Hospital. A Place to Be Proud.
Responsibilities
Responsible for specialty clinic scheduling
Understands different activity types and resources, i.e. procedure, new outpatient appointment, follow-up,, etc.
Schedules patients as directed by physicians and nurse practitioners
Notifies Service Line Administrator of conflicts with schedule
Reschedules patients when clinic is cancelled
Maintains statistics regarding unfilled schedules and no show rates
Coordinates physician and nurse practitioner schedules in Qgenda
Partners with Central Scheduling to address patient scheduling questions / concerns
Schedules for the Urology Procedure room
Contacts or coordinates calls to all patients a week in advance to collect registration information, when needed
At the time of contact for pre-registration confirms that the patient will keep the scheduled time
Responsible for patient reminders, as appropriate, a week in advance of appointment in conjunction with pre-registration calls
Send itineraries / Helping Hands to patients for the Procedure Room
Other duties' as assigned.
Qualifications
KNOWLEDGE, EDUCATION, AND PHYSICAL REQUIREMENTS
Education:
High School Diploma or Equivalent; business-related or professional development coursework preferred.
Experieince:
Must complete Ambassador Program within first 12 months of employment.
Experience in a healthcare environment may be desired.
Two years previous medical secretary experience.
Must be able to manage daily deadlines.
Excellent customer service skills to interact with the public internal and external.
Minimum Physical Requirements:
Constantly (67-100%) Sitting, Talking on the phone/in person, Typing on a computer keyboard,
Occasionally (0-33%) Standing/walking
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.
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EOE M/F/Disability/Vet
