Job Description

AMHERST

Registration Assistant

JOB SUMMARY:

Performs entry level customer service duties in the Recreation Department. Receives registrations and performs clerical and administrative tasks, and related work.

SUPERVISION RECEIVED:

Works under the general supervision of the Program Director, who assigns tasks based on overall objectives and workload requirements, reviews work and evaluates performance.

SUPERVISION EXERCISED:

Generally none. The employee is responsible for their own work, but may occasionally provide guidance to volunteers.

MAJOR DUTIES:

Performs customer service duties, and clerical and administrative tasks, including answering telephones, responding to general inquiries, and assisting with front office operations.
Receives cash payments, and assists with accepting registrations.
Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

High School Diploma or equivalent AND any equivalent combination of education and experience or training demonstrating ability to perform above duties efficiently.  
Proficient cash handling skills.
Excellent customer service skills.
Skill in operating multiple software applications and in data entry.
Ability to communicate effectively (verbally and in writing).
Ability to handle stressful situations.
Ability to work professionally and cooperatively with the public and coworkers.
Ability to multitask, organize and prioritize workload.

PREFERRED QUALIFICATIONS:

Bilingual communications capabilities preferred.

TOOLS AND EQUIPMENT USED:

Telephone, computer, including word processing and spreadsheet software; copy machine; and other standard office equipment.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear.  

This position is required to stand, or walk, or sit, talk and hear for extended periods; uses hands to finger, handle, feel objects, tools, or controls; reaches with hands and arms; specific vision abilities required include close and medium distance vision, peripheral vision and depth perception and the ability to adjust focus; ability to operate a keyboard, telephone, and other standard office equipment; occasionally lifts up to 25 lbs.

WORK ENVIRONMENT:

Work is performed in office conditions; noise levels are moderate.

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How To Apply

To apply for this position please visit https://amherstma.portal.opengov.com/categories/1089 Please let them know you heard about this opportunity from the MassHire Franklin Hampshire Career Center.