Remote Customer Service Representative – Facility Maintenance Services
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category
Business Support
Description
ABCO Maintenance is a Commercial Facility Maintenance and Construction company that has been serving the Tri-State area for over 35 years, operating 24/7. We are seeking a Remote Customer Service Representative to work in our Sales and Account Management Department.
Why Choose ABCO?
Competitive salary range: around $18 per/hour, depending on experience
Weekly compensation
Comprehensive benefits including Medical, Dental, Vision, and 401K
Vacation and Sick time available
The Remote Customer Service role will work in our Sales and Account Management Department to assist in day-to-day operations centered around Sales and Account management. The ideal candidate will have a fine attention to detail and comprehensive documentation skills, and well as an ability to proactively follow-up on customer feedback, issues, and resolutions. This position also requires the ability to build and maintain relationships with customers or potential customers, strong communication and decision-making skills, and the ability to collaborate across teams to ensure customer satisfaction.
Key Responsibilities
Documenting Issues: Accurately record any customer-related issues and work orders in the system.
Customer Follow Up: Proactivily follow up with customers and key accounts to ensure their needs are met.
Team Collaboration: Work closely with various teams to ensure seamless operations and customer satisfaction.
Client Relationship Management: Build and maintain strong relationships with current and potential customers.
Evolving Duties: Be adaptable as additional duties may evolve over time.
Position Requirements
Job Requirements:
At least 3 years of customer service experience
Previous experience within the facility maintenance or construction industries is a plus
A consistent employment history of at least five years with a single employer, avoiding frequent job changes.
Solid Documentation skills
Strong initiative and interpersonal communication skills.
Excellent problem-solving, conflict resolution, and follow-up abilities.
Tech-savvy, with proficiency in using computers, phones, and other systems.
Ability to work independently with minimal supervision.
Strong organizational and multitasking skills.
Full-Time/Part-Time
Full-Time
Position
ADMINSTRATIVE PROFESSIONAL
Number of Openings
1
Open Date
3/14/2025
Location
Chicago Illnois
About the Organization
This position is currently accepting applications.
This website uses cookies and other technologies to support website functionality, analytics, preferences, marketing,
and to improve your experience and the services we provide.
Our Privacy Policy provides more information about our cookie and technology usage.
You agree to our use of cookies and other technologies when you continue using our website.
This website uses cookies and other technologies to support website functionality, analytics, preferences, and to improve your experience and the services provided.
The Privacy Policy provides more information about the cookie and technology usage. You agree to use of cookies and other technologies when you continue using the website.
Click here for technical assistance.