<p><strong>Position Summary:</strong></p><p>The Help Desk Support Specialist provides frontline technical support and customer service for a web-based research education platform. The role involves responding to a high volume of user inquiries, troubleshooting technical issues, and maintaining detailed records of interactions in help desk software. The ideal candidate is tech-savvy, customer-focused, and thrives in a fast-paced, service-oriented environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver exceptional customer support via email and phone for technical inquiries related to the online training platform.</li><li>Record all customer interactions and issues using help desk ticketing software.</li><li>Collaborate with team members to administer the web-based system, including user enrollment, account maintenance, and institutional updates.</li><li>Ensure timely follow-up on outstanding tasks and requests from users and stakeholders.</li><li>Assist in maintaining accurate documentation and logs to support compliance and user tracking.</li><li>Participate in departmental meetings, trainings, and sub-committees as needed.</li><li>Perform other duties as assigned.</li></ul><p><br></p>
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
We are looking for a skilled Help Desk Analyst to join our team in Fort Lauderdale, Florida on a long-term contract basis. This position offers an excellent opportunity to provide technical support and customer service in a dynamic and fast-paced environment. Ideal candidates will demonstrate strong communication skills, technical expertise, and the ability to thrive in a collaborative setting.<br><br>Responsibilities:<br>• Respond to incoming technical support requests and resolve issues promptly to ensure customer satisfaction.<br>• Document and track all interactions using help desk software, maintaining accurate and detailed records.<br>• Manage and update user accounts, institutional information, and troubleshoot website-related problems.<br>• Collaborate with team members to administer and maintain program websites and related systems.<br>• Provide guidance and support for web-based training, research processes, and specialized applications.<br>• Build and maintain positive relationships with customers and program participants to accomplish assigned duties.<br>• Remain adaptable to occasional travel requirements for office visits, conferences, or training sessions.<br>• Assist with special projects and contribute to team efforts to improve processes and services.<br>• Exhibit a meticulous approach while working in a high-paced and interactive environment.<br>• Perform other duties as assigned, ensuring all tasks are completed efficiently and accurately.
<p>Are you a confident communicator with strong customer service skills? Robert Half is working with a respected and fast-growing company that is looking to hire a Bilingual Customer Support Specialist. This is a great opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and wants to be part of a team that values professionalism and service excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle high volumes of both inbound and outbound customer calls daily</li><li>Provide prompt, friendly, and accurate support to customers over the phone</li><li>Assist patients by reviewing medication orders, including cost, insurance coverage, shipping options, and related details</li><li>Document call details and update records with accuracy</li><li>Perform additional support and administrative tasks as assigned</li></ul><p><br></p>
<p><strong>Job Summary:</strong></p><p> The Infrastructure / Level 3 Help Desk Technician plays a critical role in the support and maintenance of the organization's IT infrastructure. This senior-level position provides advanced technical support for complex issues, leads infrastructure initiatives, and collaborates with internal teams to ensure systems are secure, stable, and scalable. The ideal candidate brings strong experience in networking, systems administration, endpoint management, and enterprise troubleshooting.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide expert-level technical support for escalated hardware, software, and network issues.</li><li>Manage and maintain core IT infrastructure, including servers, storage, virtualization platforms, and networking equipment.</li><li>Administer and troubleshoot Active Directory, DNS, DHCP, Group Policy, and Microsoft 365 services.</li><li>Monitor and maintain system performance using tools like Zabbix, SolarWinds, or similar.</li><li>Support and manage virtualization environments (VMware, Hyper-V, Proxmox).</li><li>Deploy and manage security systems including firewalls (Fortinet, Palo Alto, etc.), antivirus, and patch management tools.</li><li>Collaborate on infrastructure projects such as upgrades, migrations, and implementations of new technologies.</li><li>Create and maintain technical documentation, procedures, and knowledge base articles.</li><li>Perform root cause analysis for recurring issues and propose long-term solutions.</li><li>Serve as a point of escalation and mentor for Level 1 and Level 2 technicians.</li></ul><p><br></p>
<p><strong>Position Overview:</strong></p><p>We are seeking a <strong>Business Analyst</strong> with a strong background in <strong>Application Support</strong> and experience in <strong>SSO integrations</strong>. This role is instrumental in understanding business needs, analyzing their impacts, capturing and documenting requirements, and ensuring seamless delivery of technical solutions. The ideal candidate has 3–5 years of relevant experience and is comfortable participating in <strong>on-call</strong> responsibilities.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Gather, analyze, and document <strong>functional and non-functional requirements</strong>, including data, integration, metadata, and performance expectations.</li><li>Facilitate and lead <strong>requirements elicitation sessions</strong> using techniques such as JAD sessions, interviews, and job shadowing.</li><li>Act as a liaison between business units, vendors, and IT teams to translate business needs into technical requirements.</li><li>Support and validate business processes by creating <strong>process flows and diagrams</strong>.</li><li>Communicate effectively with both technical and non-technical stakeholders.</li><li>Support testing activities by contributing to <strong>QA strategy, test plans, and use cases</strong>.</li><li>Monitor and communicate system changes and their impacts on business operations.</li><li>Assist in troubleshooting, issue resolution, and on-call application support as required.</li><li>Assess current applications and recommend enhancements or alternatives.</li></ul><p><br></p>
We are looking for a Customer Success Specialist to join our team in Deerfield Beach, Florida. In this role, you will be responsible for delivering exceptional customer support and ensuring a seamless client experience. This is a contract position that requires a dedicated individual with a strong background in customer service and technical systems.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries, providing clear and accurate information.<br>• Assist clients with billing and benefit-related questions, ensuring their concerns are resolved efficiently.<br>• Utilize CRM and other software tools to manage customer data and maintain detailed records.<br>• Collaborate with team members to improve processes and enhance the overall customer experience.<br>• Handle technical requests involving systems such as ADP and Epic Software.<br>• Leverage computer programs to streamline workflows and optimize service delivery.<br>• Monitor and analyze customer interactions using Avaya CMS to identify areas for improvement.<br>• Guide customers through complex processes with patience and professionalism.<br>• Provide feedback and recommendations to management based on customer interactions.<br>• Ensure compliance with company policies and protocols while addressing customer needs.
We are looking for a skilled Payroll Specialist to join our team on a contract basis in Boca Raton, Florida. In this role, you will manage payroll processes, address employee inquiries, and ensure timely and accurate compensation for staff across multiple locations. This position is ideal for someone who thrives in a fast-paced environment and has a strong attention to detail.<br><br>Responsibilities:<br>• Process payroll in accordance with established schedules, ensuring accuracy and compliance with company policies.<br>• Address and resolve employee payroll inquiries and discrepancies with attention to detail and in a timely manner.<br>• Collaborate with facility teams to clarify and resolve issues related to deductions, employee information, and pay adjustments.<br>• Utilize expertise and guidance from the Payroll Supervisor to handle complex tax, garnishment, or system-related issues.<br>• Review and balance payroll data prior to final submission to ensure accuracy.<br>• Manage garnishments, tax levies, and child support notices promptly and efficiently.<br>• Prepare pay period, monthly, or quarterly check requests as needed.<br>• Distribute payroll checks and related documentation in alignment with facility-specific requirements.<br>• Maintain organized records of payroll documentation in employee files or designated folders.<br>• Contribute to various payroll-related projects and tasks as assigned by the Payroll Supervisor.
Are you a seasoned accounting professional with a passion for financial reporting and technical guidance? Join a high-growth, dynamic organization where your expertise will directly influence reporting accuracy and compliance. We’re seeking a hands-on, detail-oriented leader to oversee complex reporting processes, support critical accounting judgments, and drive operational improvements in a collaborative, fast-paced environment.<br><br>Key Responsibilities:<br><br>Lead the preparation and review of quarterly and annual external financial reports in compliance with U.S. GAAP and SEC regulations.<br>Manage consolidation activities across multiple legal entities, ensuring accurate intercompany eliminations and reconciliations.<br>Oversee the technical accounting for business combinations, including purchase accounting and initial balance sheet setup.<br>Collaborate cross-functionally with legal, FP& A, internal controls, and regional accounting teams to support timely and accurate close processes.<br>Partner with external auditors to coordinate quarterly and annual audit requirements.<br>Perform in-depth accounting research on new and emerging standards; prepare well-supported technical memoranda.<br>Analyze and review revenue contracts to determine proper treatment under ASC 606 and support classification decisions.<br>Own the preparation of disclosure checklists, cash flow statements, and supporting documentation for footnote disclosures.<br>Assess going concern considerations and support annual goodwill impairment testing.<br>Contribute to the development of scalable systems and reporting processes to support future growth.<br>Engage in special projects focused on automation, policy enhancements, and operational efficiencies.<br>What We’re Looking For:<br><br>CPA certification (active or in progress) required.<br>Minimum of 4 years in audit, technical accounting, or financial reporting roles; public accounting experience highly preferred (Big 4 a plus).<br>Strong foundation in U.S. GAAP and SEC reporting requirements.<br>Proven ability to analyze complex accounting issues and communicate conclusions effectively.<br>Advanced Excel skills and experience working with financial reporting software; familiarity with Workiva is a plus.<br>A team player with excellent interpersonal skills and the ability to influence cross-functional stakeholders.<br>Highly organized and self-driven, with the ability to manage multiple priorities and tight deadlines.
<p>We are seeking a highly skilled Microsoft Dynamics ERP Implementation Engineer to lead the deployment, customization, and integration of Microsoft Dynamics ERP solutions. The ideal candidate will ensure successful implementation while aligning system capabilities with business requirements and providing a robust foundation for growth.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Plan, design, and implement Microsoft Dynamics ERP solutions, including Dynamics 365 Finance, Supply Chain Management, Sales, and other modules as required.</li><li>Collaborate with stakeholders to gather business requirements and translate them into technical specifications.</li><li>Configure and customize Dynamics ERP modules to meet organizational needs, ensuring scalability and efficiency.</li><li>Manage data migration processes, including extraction, transformation, and loading (ETL) activities.</li><li>Lead system testing efforts, including unit testing, integration testing, and user acceptance testing (UAT).</li><li>Design and implement integrations with other enterprise systems using tools like Power Platform, Logic Apps, or third-party solutions.</li><li>Provide end-user training and create documentation to support system adoption.</li><li>Troubleshoot and resolve technical issues, ensuring system performance and reliability.</li><li>Stay updated on Microsoft Dynamics ERP updates, enhancements, and best practices.</li><li>Ensure that all implementations comply with project timelines, budgets, and quality standards.</li></ul><p><br></p>
We are offering an exciting opportunity for a Manager of Cloud Services in the Healthcare/NHS industry. The position is located in Fort Lauderdale, Florida, and involves managing our cloud infrastructure and development teams. The Manager of Cloud Services will oversee the organization's public cloud environments and Big Data systems, and will play a crucial role in implementing DevOps strategies.<br><br>Responsibilities:<br>• Oversee the design, deployment, and operation of cloud infrastructure and CI/CD pipelines.<br>• Manage a team of technical professionals responsible for maintaining and optimizing the organization's cloud infrastructure and services.<br>• Collaborate across departments in a cross-functional environment with shared resources.<br>• Manage complex projects related to cloud and DevOps initiatives.<br>• Work with senior leadership to manage vendor relationships within the scope of cloud services.<br>• Collaborate with the engineering team to implement cloud-based solutions that meet the organization's needs.<br>• Ensure the security and compliance of all cloud technologies and practices.<br>• Design, develop, and deploy modular cloud systems and applications.<br>• Manage multiple systems and applications, ensuring operational integrity and accessibility for concurrent users.<br>• Implement Infrastructure as Code (IaC) and maintain configuration management best practices.<br>• Develop and execute DevOps strategies, focusing on CI/CD pipelines and automation tools.<br>• Manage and maintain Big Data solutions.<br>• Manage cloud-related budgets, optimizing costs while maintaining service quality.
