WI3666027

1

First Shift (Day)

40

JOB REQUIREMENTS: Nicolet National Bank Nicolet National Bank is an
equal opportunity employer and VEVRAA Federal Contractor. M/F Disabled
and Vet EEO/AA Location: GREEN BAY, WI, US Job Class: Operations
Managers At Nicolet National Bank, our culture is based on the
principles of community banking, putting the needs of our customers at
the forefront of our decision-making. Our Core Values drive everything
we do, and we are committed to serving our customers with excellence. We
believe that every job in our organization is critical to our success,
and we are dedicated to creating a work environment where our employes
feel valued, respected, and supported. With locations in Wisconsin,
Michigan, and Minnesota, we are proud to service our local communities
and make a positive impact on the lives of our customers. At Nicolet
National Bank, we believe that our people are our most valuable asset,
and we are committed to investing in their growth and development. The
Fraud Investigation Supervisor is responsible for identifying fraud,
preventing cross-departmental fraud, and mitigating loss due to fraud
for commercial and consumer customers. As a Commercial Administrative
Assistant, you will: Obtain your APRP (Accredited Payments Risk
Professional), NCP (National Check Professional) and AAP (Accredited ACH
Professional) credentials and continue your education to stay up to date
on the regulations. Mentor and provides guidance to the Fraud
Investigations team members. Coordinate and delegate workload to ensure
team members are cross trained. Oversee and follow up the day-to-day
tasks, monitoring internal controls and ensuring data integrity. Acts as
internal resource for unusual situations/investigations involving fraud
scenarios. Thorough knowledge of operations deposit and electronic
banking transactions and products. This includes but is not limited to
debit cards, credit cards, online banking and ancillary products,
account contracts for commercial and consumers, and other account
exceptions. Identify, research, and remedy fraud on consumer and
commercial accounts working with the frontline and other operations
departments as needed. This includes investigating all avenues of risk
to the customer depending on the fraud scenario. At times having to dig
deeper to identify the full scenario. Utilize fraud software to identify
potentially fraudulent activity. This includes communication with the
frontline to educate and identify fraudulent activity. Maintain
compliance by following bank policies and procedures. Provide necessary
reporting to bank management. Identify and suggest process improvements
for all daily tasks and department functions. Uphold Nicolet\'s
philosophy and policies by maintaining appropriate controls to ensure
full compliance with applicable laws and regulations, thereby fulfilling
legal responsibilities and enhancing the quality of Nicolet. Ability to
understand the value of diversity within the workplace and to work
successfully with others without regard to age, gender, race, sexual
orientation, ethnicity, culture, religion, disability status,
socioeconomic status or other non-job-related classification. A
commitment to Nicolet\'s policies on equal employment opportunities and
non-discrimination with a willingness to pursue efforts of inclusion and
respect toward different perspectives. Performs all other duties as
assigned. Qualifications High School diploma or equivalent 2 years bank
experience NCP Certification APRP Certification AAP Certification PC,
phone system, general office equipment Ability to maintain strict
confidentiality Solid judgment and decision-making skills The above
statements are intended to describe the general nature and level of work
being performed. They are not intended to be construed as an exhaustive
list of all responsibilities and skills required for the position. Equal
Opportunity Employer/Veterans/Disabled Requisition ID 2455 \*\*\*\*\*
OTHER EXPERIENCE AND QUALIFICATIONS: PI239789589 \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online:
https://www.click2apply.net/o148loud6XXVaHNXoCl5kB