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Supervisory Contact Representative (Customer Service Group M



 

Date Posted: 06/14/2024

Job #: 3144791

Location: Denver

 
  Supervisory Contact Representative (Customer Service Group Manager) (12 month register)
Duties
WHAT IS THE SMALL BUSINESS SELF EMPLOYED (SBSE)DIVISION?

A description of the business units can be found at:
[External URL]


Vacancies will be filled in the following specialty areas:
SBSE Campus Collection Operations

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
Give advice, counsel or instruction to employees on work and administrative matters.
Interview candidates for positions within the organization/unit and ...
 
 

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